Anatomy of 20 Minutes on Twitter

by Jayme Soulati on 09/02/2010

in Twitter, social media

There are a couple of things I’d like to share about this post. For starters, it’s too good not to use as an example of inspiration from Twitter. In 20 minutes, I posed a question, and Neicole Crepeau (with whom I had never tweeted) chimed in. In the flick of a wrist, we had:

  • Debated the definition of “guru” in social media
  • Shared data on latecomers to the party
  • Established our respective credibility
  • Agreed on our consensus
  • Became inspired by the chat to ask others to join us
  • RT’ed a bunch of times to show appreciation and respect
  • Retained the tweet stream to repurpose into a blog post WITH permission from both parties.

The true purpose of this stream is to debate the definition of “guru.” That’s not happening today, but it will happen tomorrow in part two of this post.  Ever the educator, I feel the need to share this powerful chat to showcase Twitter’s hidden gifts. And, if you don’t get this type of engagement on Twitter every so often, you’re not engaged! Simple.

Twitter Chat with Jayme Soulati and Neicole Crepeau:

@Soulati How would you define a #SM guru? Someone just said “it’s too early to define a true guru.”

@neicolec Good question! RT @Soulati: How would you define a #SM guru? Someone just said “it’s too early to define a true guru.”

@neicolec: Guru implies a long time doing something. It implies, to me, that you have developed solid, repeatable processes.

@Soualti: RT @neicolec Guru implies a long time doing something. It implies, to me, that you have developed solid, repeatable processes.

@neicolec: Social networks have only become mainstream (in terms of volume and user demographics) in the last couple of years. #SM

@Soulati: I’ve been presenting 5 times this year on #SM; fascinating to see YouTube born 2005. Not a long time!

@Neicolec: To date, most social media marketing has been experimental. Tried and true best practices (beyond basic use) aren’t there. #SM

@Soulati: I find #PR measurement easier with #SM. Best practices come with dedicated companies open to change, flexibiilty.

@Neicolec: While there have been successes in social media and there are big names, I don’t think that equals a guru. #SM

@Neicolec: A guru should be able to teach others those best practices so they can repeat them. Not seeing that much, yet. #SM

@Soulati: There are always leaders. In the case of #SM, perhaps good to delineate “leader” “mentor” “guru.” Good convo; let’s do blog post.

@Soulati: Hope you’re following Neicole and me right now. She’s got some good insight on how we define guru in #SM. We’re not there yet.

@Neicolec: I agree with you re: best practices. A post the other day said social media is now moving from revolution to evolution stage. #SM

@Soulati: Did you catch that nuance — to “evolution?” Hoping it becomes part of the channel, and slow adopters get on board.

@Neicolec: I agree with that. Best practices will be built during this stage. I also agree that there are leaders in social. Not gurus.

@Soulati: OK, you’re on. This is definitely a blog post; I will capture our discussion from this afternoon. OK to include your tweets?

@Neicolec: If you do a blog post, please DM me with the link. I’d love to see your thoughts on the topic.

@Neicolec: Did you see the latest stats on marketing spend. http://ow.ly/2wPFm I think those late adopters are coming on board.

@Neicolec: Absolutely! Enjoyed the tweet talk. A great example of the joys of social media!

@Soulati: Fully agree; thanks Neicole!

{ 9 comments }

Cystic Fibrosis in the Workplace

by Jayme Soulati on 09/01/2010

in storytelling

Today’s guest post is from a Twitter pal of mine, @Jenn Whinnem. There couldn’t be a more supportive person to my blog; you frequently see her comments here, and she’s always RT’ing my material. For that I’m forever grateful, and to show that appreciation, I suggested she pen a post right here at home.

By way of further introduction, Jenn is a corporate communications pro who enjoys sushi and social media, often at the same time.  Currently she is project manager and marketing specialist for Zag Interactive, a Glastonbury, Conn. interactive design firm.

Take it away, Jenn…

My Twitter Pal, Jenn

I have cystic fibrosis.

I have so many stories I could tell you about what it’s like to grow up with a fatal illness, but the story I’m going to tell you today is about navigating the workplace when you’re a sickie like me.

First, the facts.  Cystic fibrosis is a genetic disease. Specifically it is an autosomal recessive disease. This means my parents do not have cystic fibrosis, but they “carry” the gene, and when they made me, they hit the genetic jackpot, so to speak.  The disease is known for three things:

  • Thick, sticky mucus that clogs the lungs, scars them, and makes breathing difficult.
  • That same mucus clogs the pancreas preventing enzymes from aiding the digestive process. This makes absorption difficult, and a person with CF is typically underweight.
  • Salty sweat that for years was used to diagnose the disease.  A person with CF has sweat that is two-to-three times saltier than average.

The median life expectancy of the disease is, right now, somewhere around 35. When I was born, I think the life expectancy was 23. I never let CF get in my way, and my doctor informed me I’d outlive him!

Since the CF gene was found in 1989, great strides have been made in research in terms of new therapies, including genotype-specific therapies.  Although I am extremely healthy for a person with CF, I take pills and nebulizer treatments every day.  As a child I still underwent week-long hospital stays when I had pulmonary exacerbations and had a feeding tube in my early adolescence.  Compared to my CF peers, I have had it easy!

As an adult with CF, living in the United States, my biggest concern is having health insurance coverage. My best bet for health insurance coverage is either through employment or a spouse’s employment. Since I’m not married, it’s critical that I have a job and have benefits.  One of my drugs (taken every other month) is $6,000 without insurance.

Early on, I was cautioned by another adult with CF not to reveal my disease to my employer.  She said she had been passed on promotions because of the concern she would get sick and not be able to handle the workload.  I took this to heart.  So, I started off every job (since I finished my degree) not telling employers about the CF. Inevitably, I had to tell them, because of the coughing.

I didn’t cough so much as a kid, but CF is progressive. I cough quite a bit now, and I get a lot of questions about it. Some people are concerned for me; some are concerned for themselves and the germs I might give them. The short version of the story is that I’ve tried to lie and say, “I have asthma.”  Believe me, this doesn’t work – people with asthma just don’t cough this much.  I still get questions.  As long as I’ve already got the job and I’m not in the interview, I’ve found it’s easier to cut through the BS and say “I cough because I have cystic fibrosis, I’m not contagious, you can ask me any questions you might have.” (So much for privacy.)

Enough about me; let’s see if I can offer any tips for sickies.

  • Tell your immediate boss. If you’re reading this, you’re probably not the kind of person who uses his/her illness to get special favors. The point of telling your boss is to get understanding and cooperation if you have a problem. For example, I need my boss to know I cough, I have frequent doctor appointments, and sometimes I run late in the morning because my therapies are time-consuming and/or I’m having symptoms.
  • Tell your immediate co-workers. Same reasoning.
  • Don’t be a hero. Sometimes you’re just having “the usual” problems.  And other times, you need to work from home (arrange it so you can do this if need be), or even take the day off.  Don’t make it worse on yourself to prove something.
  • Take care of yourself. You’ll be pretty shoddy at work if you’re not taking good care of yourself.  Pulling the odd all-nighter? Not great, but okay. Doing that regularly?  Find another job, period, or else your body will come after you.

I’m a little embarrassed that my list doesn’t contain earth-shattering revelations, but if you want those, here’s the list of jobs I considered but then realized I couldn’t pull off due to coughing:

  • Spy. I wanted to be Nancy Drew as a kid. My ability to eavesdrop is pretty much nil.
  • Physician’s Assistant: I’ve always been drawn to healthcare. But would you see a doctor you thought was always sick?
  • Actor: there just can’t be that many TB-patient roles.
  • Food service / Waitress: you want some cough with your fries?

Got more questions about CF? I recommend the Cystic Fibrosis Foundation.  You can also ask me.  I clearly don’t mind, since I just told the entire Internet all about it.

{ 8 comments }

Marketing Fair-Trade Quinoa

August 31, 2010

(Note to readers: Today’s post is a rambling observation with a nit while sharing and pushing a dotted line to marketing and social media; blink and you might miss the latter!)

I eat quinoa (keen-wah) every day mixed with steel cut oats, ground flax, walnuts and fresh fruit with a dash of almond milk. This fuels [...]

Read the full article →

That Blogging Voice

August 27, 2010

Apparently, “voice” for bloggers is the Holy Grail. To get there as a newbie, you need:
1. Confidence you know what you want to say
2. Ignorance of others’ critiques when you’re having an off day
3. Knowledge about where you’d like to be one day (a few goals are good)
4. Patience and perseverance about design and techy [...]

Read the full article →

Who is Today’s Entrepreneur?

August 26, 2010

My 8-year-old announced she wanted to have a store (after the failed lemonade stand two years ago), so I commenced setting her up with the glass jars I’d been saving for rainy-
day crafts. Her pencil jars are a hit; she’s pocketed $13 plus $.50 for two hand-made magnets.  She has an order for six more.
Now, [...]

Read the full article →

Greenpeace’s Social Media Win Has Losers

August 23, 2010

If you were paying attention to social and traditional media, you will recall the Greenpeace/Nestle global crisis communications situation primarily in March and April this year. I wrote about it here; it was a fascinating study in public relations. (I would’ve liked to have been teaching a PR class when this was unfolding.)   
The issue became quite ugly [...]

Read the full article →

Awesome Customer Service Story

August 19, 2010

Let me tell a story about good customer service.
I fielded a phone call in the spring from a man selling for eReleases. At the time, I didn’t have a need to send a traditional press release on the traditional wires because so much of Soulati Media, Inc. business is oriented to online press releases.
But, I [...]

Read the full article →

JetBlue Flight Attendant, Social Media and Jobs

August 18, 2010

Just read the current Bloomberg Businessweek to arrive in the mail (I do like magazines). Its first story about the “Mad As Hell” JetBlue flight attendant Steven Slater caught my eye and that of the rest of America, too.
To bring you up to speed, he quit his job in a flamboyant way, over the plane’s [...]

Read the full article →

Former H-P CEO Hires PR Firm; Lesson for Tiger

August 13, 2010

By now, you’ve read the unfolding story of former H-P CEO Mark Hurd asked to resign a week ago due to some “I-did-not-have- sex-with-that-woman” snafu. What you likely haven’t heard about Hurd is the truth. The H-P board of directors is already bored with the entire scandal, and instead of releasing the truth behind the [...]

Read the full article →

Are You a Good Listener?

August 12, 2010

Invariably, when you’re engaged in a crowd, someone speaks and three check the crackberry, iPhone or Droid. 
I recently spoke to an audience of 20 business owners for two hours on social media, and each had a laptop wide open with devices set on vibrate. Hardly a friendly face in the bunch.
This week I spoke at [...]

Read the full article →