Twitter’s Demise Or Ascension?

twitter fail image

twitter fail image (Photo credit: Wikipedia)

As a self-professed Twitter-holic since early 2009 in a 24/7 pattern, I know and whine about the changes to my first-love social media channel. When Google+ launched Communities Dec. 12, 2012, Twitter was a veritable graveyard. These days, the stream is littered with retweets of others’ content. Instead, I strive to post personal messages or say good morning to someone missing from my columns on HootSuite. In fact, last week I suggested we’d need to work harder to keep Twitter viable instead of it becoming a re-posting only channel.

What’s your view of whether Twitter can survive other channels’ apparent popularity? According to The Wall Street Journal, Twitter only has 140 million registered users, dwarfing that of other channels (remember Facebook’s news of 1 billion this summer?). Can Twitter survive?

News on December 17, 2012 in The Wall Street Journal suggests a resounding yes! “Now On Twitter: Holiday Shopping Deals,” is all about big-box retailers flocking to Twitter to share Black Friday and holiday gift-giving deals. Among them are Best Buy, Wal-Mart, Target, Macy’s, Kohl’s, Radio Shack, and Toys ‘R Us.

Great article about the purchase of sponsored tweets by Best Buy and its use of Twitter “parties,” hour-long Twitter chats about gift ideas for target shoppers like moms and fitness buffs.  Best Buy and its peers did not disclose to reporters how much their collective ad budget was; however, when you read the piece, it’s heartening to see that Twitter is finally getting some respect:

Marketing brand strategists prepped Best Buy retailers in various markets in advance with holiday-marketing planning sessions.

Eight weeks of Twitter attention was launched prior to Thanksgiving and is still going on during this especially zany last-minute shopping week for Best Buy.

A more creative strategy was launched other than just tweeting all day long with an inside-out perspective. Best Buy targeted shopper demographics and held 60 minute Twitter chats (there’s probably a hashtag out there somewhere) to engage peeps about gift giving.

Here’s the coolest thing about what’s happening on Twitter that the Best Buy brand strategist learned from his location-based retailers – tone of voice and authenticity were critical to the success of the campaign.

I absolutely love, love this. We on Twitter, engaging all day long for years, know the power of authentic voice. We know which brands are real, which ones care and which ones are one-way (inside out). For brands to get Twitter, they need to appoint a solid and seasoned team on the frontlines that can engage appropriately and with authenticity. When they invest in that way, the return on investment comes back in spades.

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