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Thank You, New England Multimedia

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This is a shout out to my business partner, New England Multimedia owned by Scott Quillin and Michelle Quillin.

To prove the power of social media to enhance your business, here’s a story about how business can be done and gets done via Twitter. I met Michelle on Twitter several years ago. She began blogging with me at The SMB Collective in a group blogging experience that is just shy of getting relaunched. I spoke with her husband, Scott, perhaps once.

Because I’ve known Michelle more than two years via social media channels (or the interwebz as they now say), I know more about her business, their combined values, and most of all their integrity. Each of us comments on the other’s blogs, Facebook pages, tweets, LinkedIn, and we’re now following one another on Pinterest, too.

With all that interaction and earned knowledge of one another’s habits, they required no further vetting when I wanted to integrate my blog into my website (finally).  And, so, with an email saying I needed to launch a project, we made it happen.

Together Scott and I worked to identify my needs, and within two weeks (as he promised) I now have a fully integrated website and blog. I’m thrilled with the process, with Scott’s knowledge, the fact he made me a priority, and the fact he kept to deadline. He listened to me, and adjusted design elements to make me happier, and we plodded through blog plug ins with both of us learning more about plug ins than we expected.

If you’re a small business or a large one, I absolutely, positively recommend New England Multimedia to be part of your team. If you’re not sure, ask me to tell you more. There’s nothing better than a client testimonial turned into a blog post.

I’m excited for the potential this new site offers my business.  Thanks to New England Multimedia, I’ve found a fabulous new trusted business partner to grow with.

(Image from their Facebook page.)

Bloggers Have Influence

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Breasts Are Not Partisan

Whether you blog for business, personal, or just to rid your head of too much chatter (as I do), bloggers have influence. The influence I speak of is not based on Klout score or being paid to endorse a product. This type of influence is about words online with communities commenting and furthering debate.

Late last week, the nation watched the Susan G. Komen public relations debacle unfold. Bloggers I know held back before writing; others decided not to write at all. As the situation became stickier, it was the responsibility of bloggers to dive in and report, communicate, address the problem, and suggest solutions. Communities responded in droves.

Never mind how you felt about the decision. What I’m pointing out here is the age we’re in when people the likes of you and me have the opportunity and the power to reverse poorly made business decisions, that reek of inside politics aired on the national stage.

This case is a text-book example of social media marketing at its finest. It’s also an example of an organization that misunderstood the power of constituents and bloggers (as one of the primary factions) with other social media channels to influence a reversal in business that will affect (not impact…wrong word) Komen’s brand long term.

Just how many bloggers elected to write about this issue last week? Google search for “blogs” with keywords “Susan G. Komen, Planned Parenthood” delivered some 63 million sources (from all types of media). Regardless of the accuracy of this number and whether it is skewed to bloggers alone, the nation was abuzz.

The voices rang on all social media channels pushing at Susan G. Komen and Nancy Brinker (its founder). Facebook got slammed; Twitter streams and Google+ were all abuzz with this news of the day. Bloggers cannot take total credit for the change up by Komen. But, they should be proud of their interest, reporting, sharing, and the cascade of news delivered across multiple networks within communities.

Whenever you ask yourself, “Why am I blogging?”  Think of this situation and know your words are important ones for your community. At a time when the light bulb is blinking for many an organization, heed this – do not shy away from sharing your twist on today’s news. Many people rely on information from their channels. Bloggers have influence and credibility, especially when they have built a reputation for solid and factual reporting of the angles.

Bloggers Unite to Slap Susan G. Komen

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Like Gini Dietrich at Spin Sucks, I wasn’t going to address the Susan G. Komen national public relations debacle in an election year with Planned Parenthood. After reading her post and the oodles of smart comments from her community, I still wasn’t.

Then, I read Shonali Burke’s extremely amazingly thoughtful and balanced post with more than oodles of examples of trust gone awry and communications strategy, or lack thereof, gone to hell in a hand basket. (I just read in her comments it took her 4 hours to craft that post; when you read it, you’ll understand that she actually gifted us with a case study.)

One of the comments at Gini’s house gave me pause and it goes something to the effect of “isn’t this issue a way for bloggers to build links and get traction from others outside their communities by jumping on the bandwagon?” Gini provided a very smart reply and you can find it yourself when you review the 100+ comments as of this morning.

I’m trying to be sensitive to this comment from someone who doesn’t know that we who write about communications, PR and social marketing MUST cover these topics. That said, and very top of mind for me, what this issue boils squarely down to are three things:

  • Women’s health
  • Election-year politics
  • Poor public relations and social marketing strategy

Each of you reading and following has an opinion that puts us on opposing sides of the aisle. When you read everyone else’s blogs about the serious debacle unfolding (there’s so much more with Bank of America and Penn State, etc.), you can’t help but get beyond pro-life or pro-choice issues with this.

If you’re NOT in communications, I implore you to look at this from business and communications strategy angles. Again, I point you to the blogs mentioned here; these bloggers have done a spectacular job (better than I ever could) of presenting all the facts with balanced judgment to boot. I’m proud of them.  Thank you for what you do, Shonali, Gini, John, and the rest of the gang. #ThatIsAll.

The Tip of the Iceberg Only

>>Nancy Schwartz Getting Attention blog via @Shonali

>>Joe Waters Blog via @Shonali

>>Planned Parenthood causes/giving via @Shonali and Beth Kanter and there’s a Pinterest board on this, too!

>>John Haydon who writes and works with non-profits

Pinterest First Impression

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I hem and haw all the way to a new channel; everyone knows that about me. I let the leaders be first movers, ahem, Gini, and I watch and read as they navigate uncharted waters and inform us all. Why not? They’re the leaders! Heh.

And, so, I asked for and received my Pinterest invitation, thank you, Gini, and hopped on. As with anything new, it takes a bit of concentration (no multi-tasking, Kaarina) to figure out. In fact, I read the help questions which I think are helpful (fancy that).

So, here’s the first impression, guys:

Run, do not pass go, do not collect $400 (inflation), and ask for your invite right now (ask me now) to jump onto Pinterest immediately. Can you say addiction? Can you say stairway to heaven? Oy;  we who are engaged are done; turn me over and bake the other side.

 

Why you ask?

>>Visual-ness — the most appealing sensory

>>Personalization with high-level creativity

>>Engagement less serious and more fun

>>Provokes thought and (did I already say this) creativity

From a business perspective:

>>A board (what you create to pin images on) can be about your clients. You can promote clients’ products and services with the images from their websites, etc.  (Companies have a harder time promoting themselves, as you’ve read, but an agency (hands down) will have no problem. I have not researched disclosure yet; Gini, do you know?

>>Blog fodder is amazing. If you want ideas for your features on your blog, have at it. Ubiquitous . Limitless.

>>Business development in a highly creative way. Let’s pick on the Gin Blossom once more here…if you read her profile on Pinterest, you’ll find she’s an avid biker and foodie. When you look at her boards, you see the foods she wants to make in the future. If I were a restaurant and she was a celebrity chef (she is , actually, just find her Tumblr blog), I’d invite her, via an agent of course, to make an appearance in my establishment and prepare a meal under the bright lights of cameras and video, etc. etc.

For me, I took some time understanding how people were using this. But, I won’t do that again, as there doesn’t seem to be a method. As soon as I pushed my first pin, someone I didn’t know re-pinned and another wrote a note. I had to determine access points to respond, and then I continued to complete my first board, “Gems, Gems and More Colored Gems.”  I bet no one knows I want to be a gemologist in the next iteration of moi. I feed my yearning with world travels to gem locales and wheel and deal for another to add to my collection (at least I used to prior to becoming a mom).  Pinterest allows people to see that very personal side of others based on the boards with pinned images. If someone is highly private, then stop on go. Pinterest is NOT for you.

So, ask me for an invite; you will not be disappointed.

How To Pimp A Blog Post

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Last week I was late posting this because the dog ate my homework. Actually, it was stuck on my iPad, and I had to retype because I knew it was killer content. I posted at 11 a.m. ET on Wednesday; always murder when hawking on Twitter because most are back in the throes of work.

What I quickly realized, as the post earned few comments or retweets, is the subject matter—highly specialized for professionals in public relations. To highlight, I wrote about GoPro, the media darling upstart wearable video camera company loved by extreme sports enthusiasts. My content was oriented to media relations for PR professionals interested in the elements they need for national media relations.

To promote this niche content pertaining to my profession, I had to pimp (aka push, promote, market) my post, and here’s how I did it:

>>Twitter. I scheduled about four tweets throughout the day, and invited a few close peeps to review. While they read for me and re-tweeted, comments were few. (As Erica Allison reminded me, don’t ever gauge the strength of a post on its comments, especially one oriented to a specialized topic.)

>>Triberr. I am a member of three tribes, and I’m always grateful when my tribe members retweet my blog posts. My post was tweeted by about 10 peeps to their networks. I’ve come to rely on the tribes to extend my content for me, and it all works together in correlation. Triberr is not a one-off social media strategy…it’s part and parcel of the overall strategy.

>>Buffer. I signed up for Buffer for the first time (after seeing many using it). Buffer scheduled my tweet at the most opportune time of the day when most are active in the stream. Very cool app…try this out.

>>Facebook Profile. My tweets to share the post were also sent over to Facebook at the same time. HootSuite is a wonderful platform with which to push content on multiple channels simultaneously.

>>Facebook Fan Page. I admit, my firm’s Facebook page is not frequently attended. I registered my blog with Networked Blogs which automatically posts my articles on my Facebook company page; however, this blog post warranted more of a push to folks in my community. I garnered a few likes from a few doing this.

>>Facebook Fan Page of GoPro. What did I have to lose? With 1.5 million likes in its community on Facebook, I shared my blog post on the GoPro wall. I congratulated them on all their publicity (in Inc. magazine) and shared my post. The result was a handful of likes on my post from the GoPro community.

>>Google+. As we’re all being required to engage more frequently with Google+ to influence search, you bet I shared my post there. I timed it for the morning before noon ET and then again in the afternoon. One was broadcast to all circles, and the other was in my PR and social media circles.

>>LinkedIn. I’ve not been engaging on LinkedIn as efficiently as I should. I posted my article on my own profile, and then I looked at the groups I was part of.  There were two public relations groups I knew would be interested in this content, so I posted. I also joined another group, Social Media Marketers, and shared there because the story of GoPro as a social brand is compelling to anyone playing in social media marketing.

>>Blog Comments. That day, as I didn’t need to manage my own community as much, I sought other blogs to read and place comments. Those blogs with a commenting system that showed my current blog post brought in new readers to my site. (This is one good reason why you comment on others’ blogs…to help other communities become acquainted with you and yours.)

RESULTS

Clicky. What an amazing analytics tool. I love this dashboard, and I’m fully aware Google Analytics has spiffed up its user friendliness. For someone as anti-analytics as I am, Clicky is a good starter dashboard to get me acclimated to reading stats.

In so doing, I saw that today, hits are up 214% on the GoPro blog post. When I went back seven days to see traffic, I noticed that every single tactic I made above garnered hits to the post. People were stopping in the day of the post, the day after and through the weekend. Clicky showed me how long people stayed, what blog post they arrived at, and whether they opened on a link.

As I said, I’m terrible peeking under the covers to see what the back end is doing on my blog. When I do, I’m always amazed at the extent of data available to help drive my content choices. While I’m never going to let analytics drive my writings, I realize now that having some knowledge at the core of this experience is never a bad thing.

What tales from the rear can you add to this mix? Heh.