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Soulati-'TUDE!

Is Customer Experience Being Exploited By Brands?

03/09/2017 By Jayme Soulati

ALT="Authenticity in customer experience, Soulati.com"

credit: Modern 8

Customer experience is quite the buzz right now. I have been thinking about this customer experience stuff for quite some time. Everywhere you look a company or brand is attempting to create some extraordinary customer experience.

Just like when the recession hit in 2008 companies heavily discounted everything and consumers became spoiled by deeply discounted products. Coupons were all the rage; still are. JC Penney comes to mind — it had a CEO migration, and the new guy wanted better profit margin so coupons went away. Well, so, too, did the customers! [Read more…]

Filed Under: Business, Heart Of Marketing Podcast Tagged With: authenticity, Branding, Casper, customer experience, experiential marketing, heart cor, heart of marketing, heartful, heartfulness., Jayme Soulati, John Gregory Olson, marketing, marketing podcast, Warby Parker

Be Known As A Podcaster

12/09/2016 By Jayme Soulati

ALT="Heart Of Marketing Podcast Logo--Soulati"In life we need to have cause to celebrate. I know my friend Mark W. Schaefer celebrates probably every day because he is known.

Heh. What the heck do I mean? When you’re known, well, people know you. They know your work; they know your competency; they know your authenticity; they know your personality; they know you as a blogger, podcaster, author, speaker, and authority. And, how do people become known, actually?

In this 100th anniversary celebratory podcast, The Heart of Marketing, we get a tease and early introduction to the next big thing by Mark Schaefer. He’s drafting a book on becoming known and how one goes about that. (In fact, I’ve been reviewing each chapter as he’s writing and let me tell you, this book of his coming soon is going to be amazing good.)

When you lead a public life and the Snapchat Spectacles are targeting you, the lens is pretty harsh in that public eye. Mark has done an incredible job of holding his end of the bargain and being all things to all people and so much more behind the scenes we don’t know.

Today, I’m celebrating 100 podcast episodes, and I’m also celebrating Mark as a role model for us all in the marketing arena.

This is an early endorsement of Mark’s new book we can expect in Q1 2017, I presume, about how each of us on our very own journeys can accomplish so much more than what we realize. His book is what I’m calling ‘my personal public relations plan,’ and I encourage you to watch his space for announcements and pre-orders.

Being Authentic While Becoming Known

From my own experiences becoming known with a goal early on to be an influencer in public relations, I know first hand that authenticity is critical. Being genuine and accessible and truthful and believable are traits I know work on the journey.

Back in the day, when Mark and I started on Twitter together, we immediately developed kinship alongside the rest of us bantering in the marketing sector on Twitter. Everyone had an opportunity to create their personal brand and become an influencer in their own right.

Today? Not so much. People don’t know how to use social media for relationship building; it’s merely a channel to sell or ask for favors. Developing an authentic self on social media today is quite challenging and takes a lot of time and pressure.

The only way to be authentic is to take the time to develop the rapport and to be real, not phony. We can see right through phony!!

Launch a Podcast

I’m going to say something not very profound, but perhaps it will make you stop and think a moment.

If you were speaking into a microphone all by yourself knowing that an audience is hanging on your every word (well, that comes with time!), is there any way you can be but authentic?

When you do a podcast, what you say has to come from the heart, really and truly. What you share is teachable and professional so you want people to align with your topic and your authority, right?

I’m so very happy to have John Gregory Olson as my co-host on The Heart of Marketing because I’ve never wanted to go it alone. We’ve been informed that we’re yin-yang; professorial-school girl, and that means entire complement — chemistry so hard to find in the podcast world it’s priceless.

Meet Maura Sweeney

I just had the absolute pleasure of meeting Maura Sweeney yesterday. She’s the authority on Living Happy Inside Out, the podcast that in a short ~10 minutes gives you guidelines for life’s journey. One of my faves is about cookies. I’m happy to say I’m always on a quest for the best chocolate chip cookie loaded with nuts and other goodies, and when Maura asked me if I was being a cookie I had to listen in and do the ‘ah-hah’ thing because apparently being a cookie isn’t the best you can be!

Tune in to Maura’s podcast right here, and stay tuned for her to be our special guest coming soon!

Jon Buscall of Moondog MarketingALT="Jon Buscall"

Jon Buscall is a very dear and special friend of mine, and he resides in Sweden. He runs Moondog Marketing and the Online Marketing and Communications podcast. Jon was a very early adopter of podcasting, and in fact, wrote the book on how to podcast. He’s also an expert on microphones for podcasting having done tremendous research and blog posts on which mic produces the best sound quality.

I listen to many podcasts and there are very few going solo well. Jon Buscall is one podcaster who’s an absolute pro at going solo; he interviews folks, too, but his lovely accent is reason enough to listen not to mention is marketing smarts.

Be Known As A Podcaster

Each of these podcasters mentioned here have become known over time and with genuine delivery of authority. Celebrate. Try something new and become known because you need to keep your passion energized for whom you are and who has yet to know you.

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Filed Under: Heart Of Marketing Podcast Tagged With: heart of marketing, Jayme Soulati, Jon Buscall, launching a podcast, Mark W. Schaefer, marketing podcast

IDG Uses Brand Ambassadors To Align Culture To Brand

08/09/2016 By Jayme Soulati

ALT="brand ambassadors, IDG story, Soulati Media"IDG is a HUUUUGE company; in fact, it states on its website that it is the world’s largest media tech company. That’s nothing to sneeze at, and you know what else? IDG also had a brand culture problem. It was so big that the individual business units were silos. We’ve heard about silos before, right? Apparently, IDG had never hired a chief marketing officer which is highly interesting for such a massive global corporation.

The company decided to relaunch the brand to better inform customers about what else was available throughout the company, and in order to do so, it had to align its brand culture with all internal stakeholders.

The very first step taken by IDG was to research. This is ALWAYS the first step to take to find all of the problems and to then apply strategy to solve them.

Brand Ambassadors Are Employees

[Read more…]

Filed Under: Branding, Heart Of Marketing Podcast Tagged With: brand ambassadors, Branding, Business, culture, culture branding, culture shift, employee stakeholders, IDG, Jayme Soulati, marketing podcast, Public Relations

Marketing Predictions In The Year Of Fear 2016

11/30/2015 By Jayme Soulati

Credit: Jayme Soulati via iPhone 4S to Instagram

What will 2016 hold for you? Will you have a chance to be authentic? Or will you keep the same old business practice and just manage in the Year of Fear 2016?

I have a bunch of marketing predictions, and they are based on the following factors. [Read more…]

Filed Under: Heart Of Marketing Podcast, Public Relations, Thinking Tagged With: Branding, Content Marketing, heart marketing, heart of marketing, marketing, marketing predictions, predictions, Public Relations, social analytics, Social Media, Twitter

The Return of Social Media Engagement

08/13/2015 By Jayme Soulati

ALT="Soulati Media, Future and Past"We’ve come full circle. We’re returning to social media engagement. As I daily peruse the social media sphere and the lists of bloggers who still write daily, good for you, I am conscious of one thing in this chaos of disruption.

Human engagement with connectivity remains the number one most important metric of social media.

Says Social Media Explorer today (exact quotes) by Peter Friedman: [Read more…]

Filed Under: Heart Of Marketing Podcast, Social Media Strategy Tagged With: Danny Sullivan, Facebook, heart of marketing, Hessie Jones, John Gregory Olson, Mark Schaefer, neuromarketing, podcast, Social Media, social media engagement

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ALT="Jayme Soulati"

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