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Define Influence with Goals, Trust, Behavior, Motivation

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This is the fourth post in the What is Influence series. I appreciate and thank our contributors today, Erica Allison, Michelle Quillin and Davina Brewer. Each of them are influential in their own right; they engage with their communities, they blog with aplomb, and they are accessible to anyone who wants to learn from their expertise.

What’s amazing to me about this series is that one word can conjure (not negatively) so many thoughts from a wide variety of people who blend disciplines in this social media marketing space. Please come back tomorrow when we close the series with Aaron Sachs and Neicole Crepeau who wrap this first phase with more on measurement.

Again, I appreciate the many comments and tweets about the blog content. I have enjoyed this! (This one is a bit longer than most to squeeze them all in…have edited a tad, Ladies, I hope you don’t mind.)

Erica Allison is president of Allison Development Group in North Carolina. Her public relations and social media firm is active in fashion, design and other industries. She blogs at Spot On. I had the pleasure of meeting Erica at Social Slam recently!

I view Influence as a goal, something that I strategically work towards in business and in relationships.  If my suggestions, advice, or identification of information and insight can make someone move from point A to point B or choose one option over another, then I’ve influenced that person or persons.  If my work or writings can cause someone to stop and think, or review their point of view from another perspective, that’s influence.

I find that the success of one’s influence is directly related to one’s relationship and level of trust between the two parties (or more) in the relationship.  If there is a high level of trust in what one person (the influencer) says or thinks, or in their credibility, based on their accomplishments and real life experiences, then that influencer has tremendous potential to change opinion, inspire action or change, and generally “influence” another.

In addition to relationships and level of trust and credibility, I think context is a major factor here as well.  In the social media world, Klout is obviously the major measurement tool for influence.  It’s convenient to say Klout doesn’t matter or it’s flawed, but it is a consideration among folks who work in the social media world and to ignore it may in fact result in lost work, lost credibility and lost opportunities.

For those folks NOT working in social media, and trust me, there are plenty, Klout has no relevance what so ever.  Influence is measured by results, pure and simple.  If you can’t deliver results, your level of influence is called into question.  Understanding your own level of experience, credibility and relationship ‘capital’ is key in understanding your own level of influence.

Michelle Quillin is co-owner of New England Multimedia. I’ve had the immense pleasure of working with Michelle at The SMB Collective, and she inspired me to produce my first video that shall remain unpublished at this time. She is consummate marketer on Facebook and recently launched a new LinkedIn Group.

How do you possibly measure influence?

In the realm of marketing our services via social media, my behavior changes as I “see” patterns of behavior online, including my own behavior. I’m a student of people, of the way we think, of how we engage with brands, of how they engage with us. I pick up on how people (including myself) respond to calls-to-action, even subtle ones, and then I in turn make choices to implement tactics and strategies and test the response. Over time, I’m getting more and more strategic as I see what works. I bet I could’ve learned all of this in school, but maybe not. Maybe it’s all about influence.

I’m a youth minister (7 years now), working with teens, and let me tell you – they are very, very easily influenced by media and entertainment, and they in turn wield powerful influence among their peers. They don’t even realize its happening. I wonder if we’re the same? Are we all being influenced all the time, even in ways we don’t realize?

Davina Brewer is owner of 3 Hats Communications with a very spritely blog. She is one of the most prolific commenters I’ve ever had the privilege of knowing, and her opinions are on the leading edge.

The biggest obstacle to defining and measuring influence in the social arena is qualifying and quantifying motivation. My motivations have been to make real connections that develop my expertise, build my credibility and yes, someday lead to a network and a community of professionals which just may include referrals and money-growing trees. If I found better, more effective and profitable ways to develop my skills, build community and establish credibility, my motivations and therefore the influence would shift.

That said something by Gini may sway my opinion; she’s got me thinking of Livefyre. Something from someone else, because of a connection and friendship, may pull my attention to a particular blog post, on which I may or may not comment or RT. And someone’s perceived reputation and “Klout” may bias my opinions on someone’s authority and prestige.

We don’t always argue, debate or disagree with influencers or those in positions to possibly help further our own goals and objectives. Now we certainly are NOT a bunch of kiss-ass sycophants and I love that, I enjoy the intelligent debates and discussions. But I’ll read posts from many a TopNoOneElseCaresBigNumberList and be unimpressed, yet see mostly praise in comments. I’ll follow their tweets that seem pedestrian, downright ordinary.

I wonder WHY some have the reputation and influence they are reported to. Then I remind myself that they’ve built that reputation and cultivated their community over time, w/ lots and lots of hard work. And that anyone can think the same of me. It’s the WHY that’s the challenge. Things and people only influence us if we let them, right? So what influence I have (which is negative numbers) or who has influence over me gets into WHY I allow that, just not sure charting and graphing tweets and clicks will really reveal that.

 

 

Three Influencers on Influence

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This week we’re talking about . I invited several influencers (for who is the true judge of influence?) to help shed some light on this esoteric topic, and the thoughts are provocative and inspiring. Thanks to contributors and , and I appreciate today’s thoughts via , , and . The purpose of this is to provide opportunity for opinions on a theme to be shared.

Ivonne Vazquez owns , and she is a contributor to as well as her recently re-launched blog:

Here is what I think about influence, but particularly, online influence. What social media has allowed us to do, very freely, is to impart information at the click of a button. Imparting information, retweeting an article or paraphrasing what someone else has said is not influence, it is an echo and echo’s fade. Tools capturing the effect of the echo – such as Klout track the amplification or the fading of the echo…but it is not influence.

defines Influence 1: to affect or alter by indirect or intangible means; 2: to have an effect on the condition or development of…

Influence in its quiet command and confidence, may empower the influencer with the ability to understand and, by one’s actions persuade or sway others into gaining their own understanding of a situation, cause or topic. Conversely, influence has a dark side.

Enter perception. Perception and online influence go hand in hand. If one is perceived to be an expert (whether or not it is quantifiable) then you have influence. In the digital world, the intangibleness of influence is directly related to the fact that perceptions can and do change in the blink of an eye.  Be it the posting of a controversial blog topic, a misunderstood tweet, or lack of engagement with one’s followers.

The measurement of online influence, in my opinion, is akin to a dog chasing its tail. The perception is that the tail is within reach, the reality is you’ll make yourself dizzy chasing after it!

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Shakirah Dawud is a prolific copywriter at and also an editor. She provides further provocation about her thoughts on influence:

To be influenced is to be inclined to a direction due to an outside force. It ranges from immediate physical force to subliminal redirection over time, and from individual counsel to collective peer pressure. Influence is not easily quantifiable, because of its varying degrees, and because it’s often a combination of many rather than only one.

In the social media arena, calculates and reports an individual’s interaction or engagement with other individuals. But the influence of those influencers may very well have come through another influencer of that individual’s opinion.

Klout (wisely) makes no attempt to calculate the degree of influence. Only the people involved know the real dynamic of their relationship, and wise researchers into background would take the numbers from Klout more as a representation of the degree and color of an individual’s presence on social media, rather than his or her power in that arena.

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Petya Georgieva, is my colleague who from Bulgaria, and she’s highly connected. Here are her thoughts on influence:

Influence is something very powerful. It can change perceptions and behavior manners of a person or a group of people. But not everybody can be influential. Influential people are special, interesting and different – they have a set of abilities such as trustworthy, authority, knowledge in particular field, competency, even charisma; they are successful and authentic, they curate content and interact actively with other people; they are trend-setters and early-adopters, etc.

Finding influencers, as said, is hard work mainly because it requires time and a lot of digging. Hence, the important part of social media strategies is to listen and detect conversations as well as to spot the most interactive and compelling speakers. Working effectively and efficiently with opinion leaders is a great way to build reputation and to strengthen corporate / personal / organizational image. It’s important to highlight that building influence is an on-going, never-ending process.

But… Influence isn’t measurable or at least there isn’t one tool that can measure accurately the power of an influencer. I consider it can be defined thanks to different criteria according to every particular situation. For example, polls may be a good way to check out the change in perceptions for a particular period of time. On the other hand, boost of positive conversations about a brand and decrease in the negative comments, thanks to the interaction with opinion leaders, can be also measured as successful influence.

So most importantly we, as communications specialists, have to define our particular goals, then think how we are going to accomplish them and how networking with influential people in the particular field can support this process. When we finish these three steps, it’s time to define our success indicators, according to how we can measure the effect of positive influence.

Please share your applause for these insights below! Thanks, All!

 

 

 

 

Your Digital Media Mash Up Opportunity

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The Washington Post recently announced Trove, a service to allow readers to build customized news sites based on personal interest. The New York Times has News.me, an app culled from Twitter followers’ reads.

Ongo is a paid service that organizes news by sources selected by subscribers. Paper.li has been out awhile on a smaller, individual reader scale doing much the same – customizing posts and content from RTs and hash tags on Twitter.

What does this mean?

  • It’s a goldmine for social media, media relations and public relations professionals. Those who have typically pitched vertically into trades may just have more opportunity for stories with customized or specialty content.
  • What does this mean for writers? More of a chance to niche and offer specialized content to one vertical.
  • How about marketers? When the first analytics start coming in they’ll scramble to feed product campaigns to push sales.
  • Advertisers? This may just be what the advertising industry needs to push it into higher profitability.

We are on the fringe of a huge content mash up; do you see your opportunity on the horizon?

Toyota’s Creative Mobile Marketing Prius Campaign

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Toyota Mobile Marketing

“Prius is expecting; the Toyota family is growing,” states the full-page ad in the Jan. 10, 2011 Wall Street Journal in time for the annual Detroit Auto Show.

The clever ad asks people to snap an image of the circular icon (to see the sonogram) with instructions inside that say “Snap me” with a mobile phone image and a numerical text address. This is a Snap Tag mobile marketing program by SpyderLynk.

So, just for kicks, I did what I was told – snapped a photo with my new Blackberry Torch (my first image); texted to these numbers (my first time texting that way), and within seconds I had a response from Toyota “Meet the new additions at https://prius-sonogram.com.”

  • I am marveling at the creativity of Toyota’s interactive digital shop for this campaign.
  • I’m marveling at the opportunities for integrated marketing and public relations to launch this campaign both traditionally and via online engagement marketing (my preferred vernacular for social media).
  • I’m marveling about everything I don’t know and how much there is to learn.

Apparently, I’m in good company.

“Kids Lend a Digital Hand” in the same edition of the Wall Street Journal is about advertising agencies coming up dry with new interactive talent they can acquire in the market. They’re turning to kids – preteens and students to “get up to Internet speed!” Wow…I don’t feel like a numbskull any more.

The story states, “Ad and marketing agencies are under enormous pressure to reinvent themselves as technology multiplies the ways to market to consumers, from placing ads on Twitter to creating a branded application that people can find on Apple’s app store.”

Continuing with a tired and true statement, companies that went under the gauntlet to shave expenses eliminated training programs. The big agencies, ala JWT North America from the story, are now racing to fill the intellectual pipeline for its ranks. Everyone needs to get up to speed three months ago on how to do online engagement marketing, mobile applications, location-based marketing services, and so much more (forget about Twitter and Facebook; they’re old hat!).

Here are my takeaways from this post:

  • No one knows it all; everyone can learn every day what’s new and next.
  • Innovation and creativity drive business development.
  • Never assume those you work with know how to execute.
  • The pace is fast and furious; even the online courses and traditional college degree curricula cannot educate people as fast as the market continues to explode.
  • Integrated marketing is the future. It’s going to take a highly integrated team to impress the big corporations – that means public relations must continue to re-invent and ignore the age-old discussions about who owns social media and how traditional media no longer brings the opportunities it once did.

It’s been a new day for about five years; carpe diem!

Frito-Lay Sun Chips Social Media Biodegradable Bag Fail

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(Frito-lay/Associated Press/Washington Post)

My first reaction after purchasing Sun Chips in its new, snazzy biodegradable packaging (because I recycle EVERYTHING) upon trying to open it was “dang, that’s noisy!”

Lo, Frito-Lay, owned by PepsiCo Inc. and maker of Sun Chips, has pulled its snazzy biodegradable packaging from shelves (available since January) wasting exorbitant amounts of money in so doing because it failed at consumer test marketing (IMHO).

I’m amazed companies the likes of Pampers with its Dry-Max debacle I wrote about here and now Sun Chips have launched products (after cycling through the usual market research, focus groups, product development et al I assume) only to pull them or engage in defensive posturing due to consumer outcry AFTER the fact.

How could Sun Chips not know that bag was noisy? Have you ever heard it?

Tumbling sales and consumer-created videos on social media sites contributed to the decision by these corporate giants to return five of the six flavors back to non-compostable packaging. So much for saving the environment from potato chip bags, eh?

Here’s the fail – because social media is at the fingertips of all consumers and corporations if they regard it as more than a passing fad, all Sun Chips would’ve had to do was the following:

  • During market research, it would’ve been simple and inexpensive to produce and launch a YouTube video asking for a nation-wide vote about which bag consumers prefer – the current (non-noisy) bag or the new, biodegradable (noisy) bag. I can assure you, Frito-Lay, that video would’ve garnered tremendous word-of-mouth attention and off we go to the races.
  • On your lame attempt at a Facebook page  where one consumer calls the new Sun Chips bags “great idea, freakishly loud,” you could’ve asked for votes on which bag is preferred and then point to the YouTube video to secure hits there, too.
  • On Twitter (are you @Fritolay or @Frito-Lay?) with your confusing identity with the same avatar where one of you currently apologizes for the noisy bag and asks for another chance, you could’ve launched a campaign to engage the tier-one social media pros to ask for a Twitter strategy (because obviously your in-house public relations department or unsavvy agency did not help you in this regard).

Well, hindsight is always 20-20, right? And, no one asked me, so I’ll just keep my 26-years-in-public-relations-counsel to myself.