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Startups Should Hire PR Early

12/02/2013 By Jayme Soulati

What-is-the-plan.jpgDuring the earliest stages of a startup, there are many discussions and decisions about how a business will launch and with which bells and whistles to go to market. Marketing needs to be involved in these earliest stages; does public relations?

The very lawyerly answer is, it depends.

When you work with a hybrid public relations professional who brings 30 years of experience to a team, then public relations influences a startup’s business strategy. There is even counsel delivered by public relations that can influence business model. This expertise comes from years of innate knowledge acquired from representing clients across industries.

A public relations professional is a startup’s single-most critical member of the team, especially during pre-launch.

Why?

While marketing morphs the business, public relations stands in the wings absorbing the dynamics of company culture and adding expertise from the outside looking in. While executives are safely spinning their business model, public relations contributes external perspective from the vantage point of a variety of stakeholders.

  • What will media ask; what will executives say?
  • What would investors and boards of advisors want set up at the start point?
  • Will consumers be able to understand why this company matters?

Startups Spend Time Inside

The formation of a company requires intense focus on the inside of a company. There’s so much more that happens beyond writing a mission statement or determining company values, structure and model.

What’s likely most confusing is the fact that public relations, in the presence of marketing, will not influence the inside of a company as much as it will influence how the company is positioned for external consumption.

Please read that again.

Therein lies the major differentiator among marketing and public relations – we who do the latter will always be listening for the language we need from marketing to describe and position a company for audiences who reside outside the company.

Throughout my career, I have influenced the business model of a startup. Because I bring such a breadth of experience across industries, it’s comfortable for me to share insights based on three decades of influencing results and driving measurable campaigns.

Ultimately, the best team for a startup is one where marketing and PR work hand in hand so all the expertise is conjoined with the same goal. Usually, that’s rare as the startup budget cannot afford a seasoned or deep team with these key players.

Would I to choose which professional to hire at the outset, it would be public relations – a seasoned, hybrid professional who has continually innovated and morphed alongside industry and technology.

PR And Marketing

Public relations is blending more with marketing than ever before; that’s nothing new, it’s been happening for years, yet now everyone is finally labeling what’s happening. Although the disciplines of marketing and public relations are blurring, there is still a major gap in understanding of how public relations delivers.

The logical progression for a startup is to hire marketing to morph its insides with branding, mission, vision, values, etc. When done, public relations enters from the wings during pre-launch. The positioning begins.

  • Public relations rolls in with a message mapping process.
  • Executives are trained to deliver strong messages to external audiences.
  • The business model is tested with all the key audiences in mind.
  • A strategy unfolds to announce the company’s existence with the differentiators in place.
  • A media relations strategy is launched to announce to the market this company exists and is serious about earning a spot in the vertical market.
  • Social media and blogs are launched to continuously push content.
  • Public relations and marketing blend and work cohesively to execute strategy.

No Budget? Hire PR

What if a startup is working on a shoestring budget? There are seasoned public relations professionals who can bootstrap alongside a startup.

When a startup needs communications and marketing counsel, a public relations professional is the best hire at the outset. Someone who knows enough about technology, business, messaging, strategy, positioning, marketing blend, and much more.

Having the ability to write professionally is critical; adding someone to the team who is a professional blogger and media relations professional is smart for a startup.

To understand more about why PR is a better hire for startups than marketing,

contact Jayme Soulati at jayme at Soulati dot com. The hands-on experience is there.

You may dial 937-312-1363, as well.

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Filed Under: Business, Public Relations Tagged With: Business, Jayme Soulati, LinkedIn, marketing, Marketing and Advertising, Media Relations, PR, pubilc relations, Social Media

$2.8 Billion; Ponder That Starbucks

11/14/2013 By Jayme Soulati

English: Starbucks at West Coast Plaza, Singapore

English: Starbucks at West Coast Plaza, Singapore (Photo credit: Wikipedia)

The boldest headline I’ve read in awhile shook my core.

Starbucks Fined $2.8 Billion

It’s yesterday’s news, literally; but its impact will be felt by you and me. If Starbucks doesn’t appeal the arbitrator’s judgment in its three-year battle against Kraft for trying to end a failed partnership, then the price of that $5 pumpkin spice latte will increase to $5.75.

You will pay for Starbuck’s business decision gone awry.

In the Wall Street Journal Nov. 13, 2013, the story includes a quote from a statement by Starbucks CFO Troy Alstead, “We believe Kraft did not deliver on its responsibilities to our brand under the agreement; the performance of the business suffered as a result.”

How can someone put a price tag on “performance of a brand?”

This figure is mindboggling.

With $2.8 billion dollars:

• The U.S. national debt could remove a sizeable chunk
• Every person in China would get about $2.50 (there’s something like 1 billion people in China)
• 28,000 college students could get $100,000 each to attend university
• The debt of cities like Chicago and Detroit could be wiped out
• And, on and on and on

With the current crises we’re seeing each day in the economies of the world, within P&L sheets of companies, in municipalities and how they’re run and function, in the debt acquired by young people interested in a better path after college, in the homes and families of everyone in the world, do you think that arbitrator could’ve required Starbucks to donate $1 billion to charitable causes in an endowment fund?

Further in the article, it states:

Starbucks declined to comment on a possible appeal, saying it is still reviewing the decision, but said it has adequate liquidity in the form of cash and available borrowing capacity to make the payment…

Blows your mind, doesn’t it? Starbucks posted $14.9 billion in revenue for fiscal year ending Sept. 29, and it reported $2.6 billion in cash and cash equivalents, according to the Wall Street Journal.

Starbucks Mission Statement

Perhaps the more mature I become in age and my professional standing within my profession, I have begun to view business from a lighter perspective.

The very center and core of a business contributes to its culture, its values, mission, and vision. Take a look at the Starbucks mission statement:

Our Starbucks Mission Statement

Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
Here are the principles of how we live that every day:

Our Coffee
It has always been, and will always be, about quality. We’re passionate about ethically sourcing the finest coffee beans, roasting them with great care, and improving the lives of people who grow them. We care deeply about all of this; our work is never done.

Our Partners
We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Our Customers
When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers – even if just for a few moments. Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It’s really about human connection.

Our Stores
When our customers feel this sense of belonging, our stores become a haven, a break from the worries outside, a place where you can meet with friends. It’s about enjoyment at the speed of life – sometimes slow and savored, sometimes faster. Always full of humanity.

Our Neighborhood
Every store is part of a community, and we take our responsibility to be good neighbors seriously. We want to be invited in wherever we do business. We can be a force for positive action – bringing together our partners, customers, and the community to contribute every day. Now we see that our responsibility – and our potential for good – is even larger. The world is looking to Starbucks to set the new standard, yet again. We will lead.

Our Shareholders
We know that as we deliver in each of these areas, we enjoy the kind of success that rewards our shareholders. We are fully accountable to get each of these elements right so that Starbucks – and everyone it touches – can endure and thrive.

Reaction to Starbucks Mission Statement

I read this three times; I’m seeking what’s missing from what I did see:

• Starbucks will be in the lead to set new standards (yet again), and it will be a good neighbor.
• Coffee is its business, period. And it is committed to coffee.
• Partnerships and customers are treated with respect; yet, again, it’s about work.

Nowhere in this mission do I see a commitment to giving back to nurture a community beyond being a good neighbor with its stores and to uplift the customer, which I know it does extremely well. The mission statement says it sees the potential for good, and it will be a leader (again) to set the standard for that.

Feelings from Mission Statements

I don’t know about you, but what is your reaction to the words in Starbucks’ Mission Statement? Does it leave you with a warm and fuzzy feeling about this global corporation interested in nurturing, giving back, contributing and helping solve the problems of the communities in which its stores reside?
Do you get a teensy bit of arrogance from some of the word choices that fail, IMHO, to move me.

Let’s ponder this — $2.8 billion.

Kraft and Mondelez will split that. In fact, the two corporations are already sharing, in yesterday’s article, how they will spend that money. Mondelez International will buy back shares, while Kraft indicated the “arbitration’s outcome will not have material financial impact on Kraft.”

Who is responsible, accountable and interested in where the world needs to go to become a better place for our children?

Is money or love the answer? When you stand in line at your neighborhood Starbucks to spend $5 on a fat-filled dreamy drink, ponder $2.8 billion; that’s all.

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Filed Under: Public Relations Tagged With: $2.8 billion, Coffee, Kraft, Kraft Foods, Mission statement, Mondel?z International, Starbuck, Wall Street Journal

What Is Vocal Fry And Your Professionalism

11/13/2013 By Jayme Soulati

The pitch, tone, inflection, decibel, and timbre of your vocal chords when they deliver your personal sound become richer with age. When you speak with a six-year-old, her voice is like a flute with soprano qualities. It’s so high, no adult can mimic it.

Even pre-teens have that kid-like quality to their voice that denotes youth, and it’s precious just before they reach puberty.

For young women, especially, the quality of their voices and how they elect to deliver the syllables of inflection in a professional setting can often be their downfall.

There have been many different coming from teens and 20-somethings. Most notable is the Valley Girl delivery popular in the ‘80s and still evident in this decade. Today, there’s something called where the end of a sentence is twanged with a vibrato of the vocal chord to hang on to a syllable longer than usual. The Kardashians are notorious for this.

For an example of what I’m talking about, hit this video monologue by and you’ll see a variety of sounds resonating from this woman as she imitates a range of sound delivery.

Young Professionals

Have you ever listened to your own voice via recording? I encourage you to record your voice on your iPhone and listen to it. Or, make a video and interview someone as you stand behind the camera. Listen to how you sound when you’re in a professional interview.

One of my fave (hilarious) videos with Gini Dietrich, of SpinSucks fame, in has me guffawing and inflecting strangely all over the place not to mention the too-fast speaking, but I had tons of fun laughing through the three minutes. I knew I was inflecting for laughs, and it was purposeful. Would you be able to switch it up yourself?

 

Listen To Your Voice

When you are cold pitching someone as you look for a job or try to snare earned media, think about how your voice comes across on the phone. It’s your asset, and you should regard it as such. There’s a maturity consideration for voice intonation via the phone.

It’s imperative you lower the timbre of your voice as much as you can and never inflect up at the end of a sentence as this becomes a question where there is none. If your delivery is nasally, and Americans are notorious for speaking through their nose, it sounds like you’re in a tunnel or you have a cold.

Your voice needs to signify confidence and positive self-esteem, and how you elect to impress someone on the other end of a phone line depends a lot on your delivery (and of course what you say).

If you have a nervous giggle or speak too fast, you can easily adjust these habits. If you have serious inflection or timber issues perhaps you may want to consider a voice coach to help you adjust your tone to be more professional versus not yet seasoned.

Not all young people come across as light and airy on the phone, and when I encounter them I know immediately they have a command of professional delivery with a firm hand shake.

 

This post originally appeared on

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Filed Under: Public Relations Tagged With: CBS News, Faith Salie, Gini Dietrich, Inflection, iPhone, Keeping Up with the Kardashians, Valley Girl, Vocal folds

How To Select News Release Distribution Services

11/06/2013 By Jayme Soulati

news-release.jpgNews releases are distributed in a variety of ways:

  • One-to-one media relations from public relations professionals to media
  • A distribution via a media list developed via Cision, Vocus or other media databases
  • An online only news release distribution service e.g. PR Web
  • A traditional wire like PR Newswire, BusinessWire or Marketwired which also blend and distribute with online outlets

There are resellers of these services that may have a limited distribution or fewer bells and whistles. What’s often a feature for companies watching the bottom line of out-of-pocket expenses is price. Resellers come in less than the primary suppliers; which features are sacrificed for price? It’s hard to know.

In fact, it’s hard to know the best recommendation any more for clients and companies. Recently, I was asked my professional opinion on the difference between the online only news release distribution service compared to the more traditional wire.

I’m going to try to provide thoughts via an in-depth analysis of metrics from a very recent distribution for a client. Keep reading to hear my thoughts and do add yours, too?

Online News Release

Prior to Google switching up news release optimization and requiring no-follow links for online news dissemination, there was a creeping practice of “SEO PR” where some professionals were optimizing public relations content for search marketing benefit.

Back in the day about three years ago, results for online news releases were fabulously successful and companies realized high traffic to websites as a result. Today, times are a bit rougher; there are hundreds of news releases issued every single day from a variety of platforms and channels.

The suite of outlets picking up news releases via online only distribution is impressive, but when you look closely at the outlets, they may not be the best places for the news, especially if the news is a niche topic for a business-to-business audience.

Metrics for Online News Release Distribution  via PRWeb (Actual)

  • 57,489 impressions from a feed or web page
  • 1,096 reads — number who loaded a full version
  • 49 interactions — clicks, download, forward, website interaction
  • 109 online pick up

When you examine the outlets that picked up the news from the traditional wire, they are more popular news sites with a slew of broadcast TV websites, daily papers and business journals.

Metrics for PR Newswire Distribution (Actual via eReleases reseller)

(eReleases report says it distributes news to 5,900 websites and traditional news rooms with 1.5 million views of news releases; PR Newswire says it distributes to 200,000 media and 8,000 websites.)

  • 2371 Views
  • 0 Downloads

When you look at the data only, the online distribution service wins  by a long shot; but, are numbers always accurate? No, you need the interpretation, and that’s what we’re trying to do here; but, there’s a missing link.

Website Analytics Required

When a company is putting news on both the online only and traditional wire service (with some online outlets, too), the best idea is to do a split test with a link on one of the services or a different quote and a different link or quote on the other distribution service.

Also, understanding traffic to web pages via Google analytics or Clicky is helpful and rounds out the picture. Without incorporating these data into the full analysis, it would be hard to determine which distribution service is better.

Pricing

  • PRWeb has five levels of pricing from $99 to $499 depending on whether the news is a multi-media news release with images and video or merely an extremely basic version.
  • PR Newswire is a membership service and members receive pricing accordingly. This service, however, is the absolute top of the line with all the real and required services publicly traded global companies need…and more.
  • eReleases is a reseller of PR Newswire and they do a great job. They have tiered pricing, too, with a “personal publicist” service.  I use them often for news distribution on the PR Newswire. The difference is you don’t get everything PRNewswire offers, and the price reflects that.
  • Marketwired phoned me yesterday to inform me more about its 10 vertical distributions with emphasis on the Associated Press

What Is The News

To make a determination about which service to use, professionals have to analyze the news. Here’s what I’m talking about:

  • Is the news national, breaking news?
  • Is there a time element to the news?
  • Is it specialty niche news that appeals to a specific segment?
  • Is it for trade media in vertical markets?
  • Is it business-to-business news or consumers with wide appeal?
  • Is it regional news to a smaller audience?
  • Does the news tie in with a seasonal event, current event, or trend?
  • Is it oriented to research supported by evidence, proof points or data?
  • Is the news investor related for a publicly traded company?
  • Is the company a startup, corporation or non-profit?
  • Is the news global? Should you launch simultaneously on several continents?

Knowing whether the news is important enough to warrant national distribution is the responsibility of the media relations professional. Media relations professionals will also know when to use online distribution only, wire service only, or both.

Best Analysis

So, with all of the above which doesn’t clearly or definitively point to one over the other, the best analysis is frequency. In order to understand which distribution service may provide best results, then consider this:

  • Get five news releases out the door using both services
  • Ensure the news is valuable and more hard hitting
  • Analyze results from reports and compare data side by side
  • Incorporate news content into that analysis, too

In My Professional Opinion…Taking into consideration all of the factors above, here is my professional opinion about which service provides better opportunity.

The answer is very lawyerly — it depends.

1. Look at the quality of the news
2. Determine who should get the news
3. What is the objective — traffic, views, clicks, earned media
4. Incorporate analytics from start to finish
5. Distribute five to seven news releases and do a comparative analysis
6. Review the metrics and conduct your analysis

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Filed Under: Public Relations Tagged With: Breaking News, Cision, eReleases, Google+, Media, Media Relations, news release, PR Newswire, Press Release, PRWeb, Services, Vocus

The Future Of PR Is A Marketing Smoothie

10/21/2013 By Jayme Soulati

smoothie.jpgBack in the day, public relations, advertising and marketing were firmly divided in their respective silos and disciplines. We in public relations were often referred to for real in jest as the “bastard step children” of marketing.

Often we’d sit in an integrated meeting of the disciplines and keep our traps shut until we tossed out a bit of value-added strategy into the mix while our peers across the aisle glared nicely.

Today, the blended nature of marketing has public relations professionals up in arms. Some are balking at the integration of PR so cohesively into marketing. In short, these people are having an identity crisis.

They don’t want to be a marketing smoothie. I get it; nor do I, BUT,the nature of marketing today is quite different than the isolated and unintegrated way we worked in the past (as recently as six years ago).

Marketing in its broadest and most inclusive sense now requires every single communications disciple to integrate and blend while learning others’ expertise. For people in public relations, that’s called hybrid PR. For people in marketing, that’s called integrated marketing – the blended whole.

If you don’t do either or both, you die. Purely and simply, you become antiquated.

Change is now; change is always the future. Change makes some people uncomfortable and others squiggle with glee (that’s me). The changes you make as a professional can be methodical or they can be all-in. Regardless of how you change ensure you’re changing to innovate and not merely to keep up with the Joneses.

What’s a Marketing Smoothie?

I know you’ve made a smoothie in your day with all the good, healthy and nutritious ingredients stacked up looking all colorful. Then, what happened? You clicked the “on” button and voila! A blended smoothie chock full of nutritious wholesomeness.

Marketing has become that – a blended beverage with the smarts and nutrition of a plethora of disciplines feeding into and around the other for the benefit of the user, customer, prospect, etc.

Public relations is a powerhouse in that smoothie; it’s the energizer and protein that packs punch. It brings integrated value few other disciplines can brag on. We in public relations do this for every marketing smoothie you’ll ever drink:

• Put the core business goals front and center into strategy
• Build communications strategy against the business with results-driven comprehensive and inclusive programs
• Message map the core outbound and external messages for the C-suite and spokespeople and train them to be on top of such messages
• Build and create content against the business goals (content marketing)
• Optimize that content for on-page performance (search marketing) and toss in a bunch of optimized online news releases every campaign benefits from
• Write the landing pages and title the calls to action to drive traffic to sites and generate leads (digital marketing)
• Write and optimize the online newsletter that ties into the digital strategy using the core messages from the message map (email marketing)
• Create and execute blogger relations, influencer campaigns, thought leadership, industry analyst relations, investor relations, and internal communications, to name several

And, yet, all that goodness listed above is not done alone. Some may believe it is and tell you so, but don’t be fooled. An expert public relations practitioner needs her sisters to fully develop and deliver a solidly trackable and measurable campaign with every single ingredient to create the best-tasting smoothie marketing has to offer.

(This post originally appeared on Steamfeed.)

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Filed Under: Public Relations Tagged With: Content Marketing, Digital strategy, future of PR, hybrid PR, Integrated marketing communications, marketing, Marketing and Advertising, Public Relations

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