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Soulati-'TUDE!

Rolling Stone PR Faux Pas

07/18/2013 By Jayme Soulati

flawsome.jpgToday, the sentiment by many an American is to Boycott Rolling Stone. Is that the same reaction by its 20-something readership?

That publication put the Boston Bomber on its cover looking sultry and sexy. Why?

It’s said the editors/publishers put that teenager in the demographic of its readership and thus the publication owed it to (whom?) to cover the topic. In its defense, the magazine did say the kid became a monster on its cover albeit in small print.

The Rolling Stone PR Faux Pas

What exactly is the faux pas of Rolling Stone? It’s abiding by rights granted by the U.S. Constitution and the Bill of Rights; freedom of speech in this regard.

What then did Rolling Stone do to piss of America?

It took an emotional issue oriented to terrorism against this country and portrayed it unerringly on the cover of its well- read and highly subscribed to-popular magazine.

Sure enough, Rolling Stone created a global PR crisis for itself. Prior to Rolling Stone publishing its cover, editors and publishers had weeks to prepare for the backlash that would and did inevitably result.

They developed messaging; they consulted lawyers; they trained; they wrote statements for public consumption; they readied the flood gates. They knew it; they ignored it; they welcomed it.

Now, media the likes of Dayton Daily News, a small community paper catering to less than 1 million, are running the story and cover to capitalize on the debacle. Of course, that’s how the gravy train works. Blood sells, after all.

How many Facebook posts did you read yesterday that are anti-Rolling Stone? Did traffic increase exponentially to its website to the point of busting the server?

The magazine didn’t care; it wanted this attention knowing full well the emotional upheaval would come and pass. Knowing full well the teens and 20-something readers and potential subscribers would devour the coverage and buzz about it on their social channels, too.

The outcry against the choice Rolling Stone made to exonerate a soon-to-be-convicted terrorist against the United States of America is just.

What’s unjust are the lives and limbs lost and horrific emotional upheaval as a result of the crimes perpetuated against the Boston marathoners, spectators and this country’s citizens.

In this case, Rolling Stone went too damn far. No act of terrorism should be regarded as opportunistic by media pushing the envelope of public dissent to see just how far it can go.

I customarily applaud corporations for testing waters and planning a publicity stunt for 10 minutes of fame. In this case, that magazine disgusts me for its obvious lack of sensitivity. Please, corporate America, withdraw your advertising spend and put it toward funds for victims of the Boston Marathon. They need help to regain a semblance of normalcy in a life disrupted. Please, corporate America, your customers will thank you.

(Jayme Note: This piece is not for me to capitalize; I rarely write about such things when they occur, e.g. Paula Deen. In this situation, I couldn’t rest.)

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Filed Under: Branding, Public Relations Tagged With: Boston, Boston Marathon, Dayton Daily News, Facebook, Public Relations, Rolling Stone, Terrorism, United States

Urban Outfitters Needs Sensitivity Marketing

07/11/2013 By Jayme Soulati

The eclectic millennial hipster retailer known for edgy household and clothing items for ultra petite urban chic has pissed off poison control centers, substance abuse groups and attorneys general across the country with its Rx coffee mugs and shot glasses. The coffee mug, a pill bottle with handle, has an Rx label for coffee prescribed by Dr. Harold Feelgood for patient Joe Espresso who is instructed to take one mug by mouth and repeat daily.

On June 14, 2013, Urban Outfitters caved to pressure from the aforementioned groups and pulled the Rx coffee mug and shot glasses off the shelves, yet it remains prominent in its online store (whether it’s for sale, not sure).

Illinois Attorney General Lisa Madigan has succeeded in taking down a serious threat to the fight against drug abuse – coffee mugs that look like prescription drug bottles.

Madigan, along with attorneys general from more than 20 other states, sent a on May 22 to Urban Outfitters CEO and Chairman Richard A. Hayne regarding the “controversial” product line his company was selling. The concerned party wrote:

On behalf of the undersigned Attorneys General, we request that Urban Outfitters immediately cease sales of your “Prescription Line” of glasses, coasters, mugs, drink holders and related products that mimic prescription pill bottles and prescription pads.

Why?

Because, as the attorneys general said:

There is a national health crisis related to the abuse and diversion of prescription drugs. As Attorneys General, we have prosecuted and engaged in outreach to stop this epidemic. We are actively engaged in a campaign of environmental change to educate the public that abuse of prescription drugs is not safe simply because the medication originated from a doctor. … By putting these highly recognizable labels on your products you are undermining our efforts.

Other items for sale by Urban Outfitters are oriented to the same disestablishmentarianism and push-the-envelope of poor taste promotion of millennial binge-drinking-is cool approach to life.

I’m sure the F-bomb canteen and “drunk as F-bomb” head gear are best sellers at Urban Outfitters. In fact, I’m wondering what percentage of sales Urban Outfitters enjoys from its smarmy snark non-apropos products? I bet the “Coffee Makes Me Poop” mug in brown is popular for ex-husbands’ fathers’ days. And, the pile of goo-like poo in the bottom of a coffee mug should be something bought for the old boyfriend. Seriously, would a guy risk purchasing this stuff for a woman? Talk about the

Or, better yet…

Sensitivity Marketing

Not sure if Sensitivity Marketing is even a discipline; if you put the word “marketing” next to any descriptor, it pretty much works. I do know there is sensitivity training so perhaps that’s what this is about.

Now that Urban Outfitters has had its 10 minutes of negative publicity fame (and really ticked off people from whom you don’t want attention like half the country’s attorneys general), it’s time to act like you’re sorry, stop thumbing your nose at substance abuse advocates and put products back on the shelf that really mean something e.g. Save The Whales, Eradicate Illiteracy, and the like.

Is Urban Outfitters looking for a viral product to infiltrate cultism?  Am betting so, but guess what? #FAIL.

 

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Filed Under: Public Relations

Old PR Plus New PR Equals Hybrid PR

06/04/2013 By Jayme Soulati

 PR HatYou know those hybrid cars that are more expensive because they run on electricity and fuel? Think about public relations…our profession is like a hybrid car, too. We run on different platforms to deliver mileage for a campaign. We blend a variety of marketing disciplines, just like fuel and electricity to produce.

 On Spin Sucks June 3, Gini Dietrich wrote about the PR firm of the future. She’s seeking hybrid PR professionals to work with her team, and here are the criteria she’d like to see in that person:

  •  Media and blogger relations
  • Content development
  •  Content marketing
  •  Workflow development and email marketing
  • On-page search engine optimization
  • Issues management
  • Client service
  • WordPress coding (bonus)

Old PR

 Recently, I wrote a post right here about the blending of PR being its demise. In that post, which turned a few heads, I had a list of traditional PR and it looked like this:

  • Media Relations
  • Spokesperson Training
  • Message Mapping
  • Thought Leadership
  • Blogger Relations
  • Writing
  • Industry Analyst Relations
  •  Investor Relations/Stakeholder Communications
  •  Corporate Communications
  •  Internal/Employee Communications
  •  Events Planning/Execution
  •  Community Outreach

 

Hybrid PR

 Like Gini says, public relations folks need to be a bit of this and a bit of that to succeed in the new and blended frontier. We have to adopt more than just adeptness on the social channels. We have to jump into new and uncomfortable areas to ensure we’re innovating all the time.

 You know what the problem is with public relations professionals? Too many of them want to stay pure and not change.

 Here’s the rub – WE GET TO CHANGE! We’re in a profession that provides us with the gifts to re-invent, adopt new methods and offer a powerful combination of skills, expertise, and knowledge from content marketing, media relations, digital marketing, social media marketing, thought leadership, message mapping, industry analyst relations, investor relations, employee communications, special events, and so very much more.

I appreciate the word hybrid to describe what I offer. No wonder I’ve had such a challenge sharing succinctly about my services.

 Jayme Soulati offers a breadth of public relations services featuring content, social and digital marketing.

 Would that begin to describe what hybrid public relations looks like from your vantage point?

Customers At The Core

Regardless of what you offer, it’s really the customer who dictates what you pull out of the hat. If you’re not familiar yet with The ArcCompany, the Canadian upstart making inroads into huge insight, then you need to read this blog post or go find the truly provoking comments of Amy Tobin especially in her Sunday social justice post.

As you’re thinking of your customers, just for the fun of it, I’m going to end with another Gini list that helps define PR and the tactics that ought to be in use today. This is a list from Arment Dietrich; it’s “Some of the things we do” taken directly from this post, and if that’s not hybrid PR, nothing is!

  • Develop integrated offline and online marketing plans
  • Content development (white papers, videos, podcasts, blogs, eBooks, webinars)
  • Marketing that content we develop
  • Email marketing
  • On-page search engine optimization
  • Social media
  • Google+ authorship and authority
  • Online reputation management
  • Crisis communications planning and management
  • Employee communications
  • Social media policies
  • Media relations
  • Blogger relations
  • Monitor online conversations
  • Develop online audits
  • Community development and growth
  • Influencer relations
  • Word-of-mouth campaigns
  • Analyze data and web analytics

 

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  • PR: The Next Generation
  • In an age of social media, why PR?
  • Blogging Is Good PR
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Filed Under: Public Relations Tagged With: Analyst relations, Content Marketing, Gini Dietrich, hybrid PR, Media Relations, new pr, old pr, Public Relations, pure PR, Search engine optimization, Thought leader

Title Du Jour: Freelancer or Consultant?

06/03/2013 By Jayme Soulati

Networking Freelancers

Networking Freelancers (Photo credit: solobasssteve)

Heard on the street at the New South Digital Marketing Conference in Myrtle Beach, a few colleagues were engaged in conversation that made me realize being in business is a challenge for many.

 A woman shared she changed her title from consultant and owner of an army of one to “freelancer.” 

 She did that so businesses would think she cost less, that her hourly rate was more reasonable, and that they were getting something cheaper for less. 

 What she did was alter her professional identity to continue to earn a living by being someone she really wasn’t — just a freelancer.

 But, let’s define freelancer next to consultant, shall we?

Defining Consultant

When I think of consultant, I think of the Accentures and pwc. They lure in the big clients with boatloads of money and have massively global teams operating in all corners of the world with big budgets.

 A consultant in marketing is considered to be a senior professional with years under their belt who commands high hourly rates and takes on projects with higher budgets. 

 In general, my view of consultants is oriented to trained professionals who know their stuff, who are experts in their respective fields. They take on strategic assignments often with longer-term work bumping shoulders with drivers of companies.

 Does that fit with your definition?

 

Defining Freelancer

The freelancer is someone not inclined to open his or her own business, firm, agency, or other.  They will typically not incorporate a company under S-Corp or LLC status. They will work under their personal social security number and pay 16 percent self-employment tax.

 The freelancer is usually available at a lower hourly rate and is considered to be more tactically inclined. They seek project and take direction from other supervisors. Their interest is less in running a business and more in the freedom of choice to pick up interesting gigs that pay the bills with a level of mobility. 

 Do you agree with those definitions?

 At the end of the day, you deliver high-quality work that demands equal compensation. When clients and prospects refuse to honor your expertise, then do you attempt to downplay your competency to continue to make a living?

 It’s an interesting dilemma…what would you do?

 

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Filed Under: Public Relations Tagged With: consulting, Freelancer, Marketing and Advertising, Self-employment, small business

The Blending Of PR With Marketing Is Its Death

05/23/2013 By Jayme Soulati

The with every aspect of social marketing, search, digital marketing, and plain old marketing has provided new opportunities for older, seasoned professionals to reinvent to keep up with the changes. I know this to be true, as I am one.

Sadly, this very blend may be the demise of PR as we know it.

In a recent conversation with a table of marketers IRL originating from the disciplines of search engine optimization turned digital; PR newbies turning digital; PR veterans turning digital/social marketing; and, old-hat marketers, the chatter surrounded the old vs. new of public relations.

The old teachings of the 4Ps stemming from advertising were unknown amongst the newest professionals. Those with search engine optimization  competency likened public relations to search marketing. In fact, they said “PR is SEM.” Another had no idea that media relations and publicity are just not the entire discipline.

Me? I merely shook my head in awe at the implications for my profession within this conversation. I walked away from that discussion with a sinking feeling for tomorrow. What will PR look like in 20 years? Based on what I heard, methinks the traditional public relations profession’s demise starts now.

The blending of the disciplines is removing every single barrier and silo from core competencies and making everyone look alike. Do young professionals and our sisters in marketing and brothers in SEO understand the value public relations professionals bring to the marketing mix?  Apparently not, and who’s at fault for that?

Off the top of my head, this list below is not inclusive by any stretch, but it’s meant to provide a look at what pure public relations professionals deliver in a traditional sense:

  • Spokesperson Training
  • Thought Leadership
  • Blogger Relations
  • Industry Analyst Relations
  •  Investor Relations/Stakeholder Communications
  •  Corporate Communications
  •  Internal/Employee Communications
  •  Events Planning/Execution
  •  Community Outreach

What shook me up from my in-the-flesh conversation was the correlation people made with PR and search engine marketing. That bridge is so far from the truth, and it made my heart stop to hear it.

I’m wondering if folks believe PR peeps are only good for stuffing key words into content to game traffic and organic search?

I am all for reinventing oneself in order to earn more revenue-making opportunities. What I’m not happy about is the future of public relations when those who lack traditional hindsight are teaching new professionals that public relations is search engine optimization is digital marketing.

By Jayme Soulati

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Filed Under: Public Relations Tagged With: Business, Digital marketing, marketing, Marketing and Advertising, Media Relations, Public Relations, Search engine marketing, Search engine optimization

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