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Digital Marketing Strategy, PR and Messaging

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Should PR Do Location-Based Marketing?

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Just wrote another blog post today at The SMB Collective, my second business blog where I write on small-business issues with my peer group. That post is about Foursquare and how businesses should claim brand identity on Foursquare (and Yelp and others) even if the timing is not quite right for launch of location-based marketing.

That post got me thinking about the role of public relations. I’ve been reading in Advertising Age and a few other places that 2011 is the year of PR. Folks are saying social media is the perfect purview of public relations, and it’s logical that PR practitioners would manage content marketing. I fully agree.

Should we also “do” location-based marketing, too? YES, why not?

I think we ought to jump right in and claim that one, but not all alone. Location-based marketing requires some awesome digital expertise with mobile apps IT and design, retail marketing, general marketing and branding along with events knowledge.

Public relations needs to promote the fact that a business is engaging in location-based marketing by storytelling and sharing the news on Facebook, Twitter, blogs, and LinkedIn. Any business with a success story to tout needs the help of public relations. In addition, good old fashioned traditional media would be interested in hearing about a solid case study on location-based marketing, too.

Location-based marketing services require all integrated marketing practitioners to adopt a piece of the pie. Public relations needs to work a bit harder to justify itself as a cook in that kitchen.

What do you think about that?

Toyota’s Creative Mobile Marketing Prius Campaign

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Toyota Mobile Marketing

“Prius is expecting; the Toyota family is growing,” states the full-page ad in the Jan. 10, 2011 Wall Street Journal in time for the annual Detroit Auto Show.

The clever ad asks people to snap an image of the circular icon (to see the sonogram) with instructions inside that say “Snap me” with a mobile phone image and a numerical text address. This is a Snap Tag mobile marketing program by SpyderLynk.

So, just for kicks, I did what I was told – snapped a photo with my new Blackberry Torch (my first image); texted to these numbers (my first time texting that way), and within seconds I had a response from Toyota “Meet the new additions at https://prius-sonogram.com.”

  • I am marveling at the creativity of Toyota’s interactive digital shop for this campaign.
  • I’m marveling at the opportunities for integrated marketing and public relations to launch this campaign both traditionally and via online engagement marketing (my preferred vernacular for social media).
  • I’m marveling about everything I don’t know and how much there is to learn.

Apparently, I’m in good company.

“Kids Lend a Digital Hand” in the same edition of the Wall Street Journal is about advertising agencies coming up dry with new interactive talent they can acquire in the market. They’re turning to kids – preteens and students to “get up to Internet speed!” Wow…I don’t feel like a numbskull any more.

The story states, “Ad and marketing agencies are under enormous pressure to reinvent themselves as technology multiplies the ways to market to consumers, from placing ads on Twitter to creating a branded application that people can find on Apple’s app store.”

Continuing with a tired and true statement, companies that went under the gauntlet to shave expenses eliminated training programs. The big agencies, ala JWT North America from the story, are now racing to fill the intellectual pipeline for its ranks. Everyone needs to get up to speed three months ago on how to do online engagement marketing, mobile applications, location-based marketing services, and so much more (forget about Twitter and Facebook; they’re old hat!).

Here are my takeaways from this post:

  • No one knows it all; everyone can learn every day what’s new and next.
  • Innovation and creativity drive business development.
  • Never assume those you work with know how to execute.
  • The pace is fast and furious; even the online courses and traditional college degree curricula cannot educate people as fast as the market continues to explode.
  • Integrated marketing is the future. It’s going to take a highly integrated team to impress the big corporations – that means public relations must continue to re-invent and ignore the age-old discussions about who owns social media and how traditional media no longer brings the opportunities it once did.

It’s been a new day for about five years; carpe diem!

Redefining Twitter Influence For Business ROI

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Credit: Facebook.com

There’s been a lot of discussion on every blog that’s any blog about influence. The latest national story by Advertising Age on The Influencers and a complementary story, “Your Followers are No Measure of Your Influence” about whether Twitter drives influence or not, have prompted lots of banter online.

The Twitter story is more about why your number of followers, how many lists you’re on and how many times your tweets are RT’ed have nothing to do with influence and more to do with popularity.

One thing is for sure; Advertising Age caters to the multi-gazillion dollar corporations that produce the iconic brands we consume. What of the mid-sized market of companies with equally successful specialty products catering to all of us, as well? When they read a story like this, are they running the 100-yard dash away from Twitter to the safety of Facebook? YouTube? Yelp?

I’m here to tell you, business owners, do not pass go; go directly to Twitter and engage. There are common threads in every marketing department, but each company brings a unique culture with its model. When you re-define “influence” to suit your business’s acceptable ROI, Twitter can help reap the benefits.

  • Define “influence.” The Ad Age story seeks that influencer who can tweet 140 and cause multitudes to make a purchase. This Holy Grail ought to be re-defined for mid-sized businesses  to encompass brand awareness, search marketing, location-based marketing services, prospecting for new customers, and executing creative marketing never before attempted.
  • It’s an art form. Twitter is more than “social” media. Rarely anyone understands how you can communicate in 140 characters until you do. It’s an art form, and it doesn’t include texting abbreviations either. The “social media” vernacular should be adjusted to get people away from the frivolity of the experience. I suggest  “online engagement marketing;” this lends a more professional and strategic bent to the experience.
  • You have control. Behind the Twitter numbers (as listed in paragraph one) is an entire discussion around influence. You can control your followers and you can specialize your stream by industry and topic. Only after you engage long term will you be astute enough to mold your stream into a long list of sales prospects. Mind you, sales will happen AFTER you create community.
  • Link Love and Traffic. Google now indexes tweets. You can build a Google alert for the name of your company or product, and when referenced on Twitter via link love, you’ll begin to see how to define your measurement and success.  Twitter is the easiest way to direct traffic via links to promote corporate blogs, promotions, location-based marketing programs and products. Twitter directs link love to blogs, Facebook, Yelp, Groupon, Quora, and it helps with Klout and Twinfluence scores.
  • Pushing sales. While marketers in mega corporations are being required to prove ROI from online engagement marketing, a mid-sized or smaller business can be more flexible in showing a return and eventually sales. Twitter is an untapped sales channel for smaller businesses and when it bears fruit, it’s worthy of repetition and longer-term investment.
  • Not a one off. Everyone says this over and over again – social media is part of the marketing mix. Twitter or Facebook are not one offs; you cannot execute either one as a stand-alone strategy without incorporating these tactics into an integrated marketing program.

If you are a mid-sized or small business and have already been executing online engagement marketing as part of your integrated marketing program with no success, here are several thoughts to consider:

  • Take a look at how you’re measuring success; is it simply oriented to sales, or are there other positive metrics contributing to filling the sales pipeline?
  • Who’s on your team?  Is one marketer trying to function as marketing, public relations, social media, and advertising? Change that in a hurry!
  • Consider an outside consultant who wears the hat of strategist and tactician along with a keen business orientation. Such a consultant ought to be able to blend public relations directly into the greater marketing mix seamlessly. (Give me a shout, and we can further discuss these options.)

Meanwhile…do not pass go, business owner! Go directly to Twitter.

Claim Your Social Media Identity

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I just got and am fiddling with a Droid 2 smartphone and what a smarty it is. I’m truly amazed at the apps and functionality of these babies that work like a laptop and browse with ease. Now that I have both this phone and my Blackberry, there’s no comparison. I’m antsy to upgrade immediately.

Over the weekend, something happened to shock the pants off me – someone phoned me and instead of her photo popping up with her number, the image of another woman popped up (who also has the same name as the caller).  At first I was confused how the woman in the picture got this phone number, and then I realized the caller was really who she was supposed to be, and the woman whose image popped up when the call came through was the “impostor.”

It didn’t take me long to understand how this could happen. The woman with the image is on social media with a BlogSpot blog as well as Twitter account on which she’s active. In fact, through the day, the other woman’s tweets began to cultivate in the contacts list on the Droid for the woman who owns that mobile number.

What to do? I’m open for suggestions on this one, folks, as it’s my job to fix this conundrum. Here’s the social-media-claim-your-identity strategy I’m going to follow (REPEAT: I’m totally open for suggestions on what you’d do, please!):

  • Register the woman’s image on Gravatar. (I wrote about how you do this here.)
  • Set up a Twitter account with that same image and help her with a consistent Twitter strategy.
  • Set up an Open ID with that image, as well.
  • Set up a Disqus account, Friend Feed, Bing, and any other social media sites
  • Join Facebook and set up that account with that same image over her name.
  • Hit LinkedIn and update her profile and make it viewable to the public with the same image.
  • Set up a blog over her name and affix her gravatar with the blog and drive links and traffic to the blog.
  • Update her website, for which she owns the domain for her personal name and every possible extension, with Internet marketing to boost search engine rankings. The site, currently in flash, may need to be rebuilt in a content management system like Drupal so the engines will recognize the content and coding. (I don’t believe the search engines have begun to accept flash sites yet for SEO?)

Beyond this approach, I’m still not sure I can get the caller’s own photo to synch with her mobile number after my phone already has the image of another woman locked in. By actually establishing her presence for the first time and trying to help her claim her social media identity, we’ll be that much closer to fixing the problem.

What do you think people who have the same name as another ought to do when they’re not interested in social media engagement? When something like this occurs, there’s no time for complacency – it’s forced engagement to protect a personal, and in this case, professional brand.

Tell Your Story First

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One of my favorite business publications is Fast Company. I devoured the October 2010 issue and amassed various tear sheets for the to-blog-about pile one of which was “Not So Slick.” This story in the section “NEXT Social Media” is about the BP tweep imposter @BPGlobalPR who took the Twitterosphere for a ride poking fun at BP for its handling and mismanagement of the oil spill crisis.

Leroy Stick, a comedy writer, seized an opportunity to create an outlet for the public’s wrath, launched the faux BP Twitter account and off to the races. As of this writing, Leroy has 186,590 followers with only 493 tweets and 8,148 listed. In the scheme of tweeting, that’s not a ton of content delivery; but, listed on 8K+? That is amazing.

The real corporate account @bp_america, “languished at a tenth of that,” according to Fast Company.

So, what’s the lesson for the day?

Companies cannot control their brand in the age of social media i.e. word-of-mouth marketing, Facebook and Twitter et al.

When you think about the magnitude of that statement, it’s frightening. We’ve seen so many examples of corporations lost in the throes of a defensive game on social media that more often than not has failed.

I’ve written about these stories relating to Nestle, Pampers, Sun Chips, Gap, and BP. Soon after I began to engage on Twitter, Dominos debacle had just occurred (when two pizza makers jokingly blew their noses in the cheese pie captured on video). Watching the corporate giants struggle with word of mouth and social media may bring some laughs, but this hits close to home for any company attempting to promote brand awareness online.

When a brand touches millions of people, there’s no doubt the lightening speed of the Ethernet is uncontrollable. How can a company attempt to control its brand if a crisis erupts?

  • First things first…prior to a crisis, marketing public relations needs to make everything tight – messaging, stories, training of spokespeople, collateral, websites, social networking sites, and regular engagement on social media, etc.
  • In the can should be approved corporate messages that senior leadership can dust off and easily update in the event that social media is the impetus behind the storm.
  • There needs to be a highly strategic social media team in place who can call the shots on the fly 24/7 across all time zones.
  • A pre-approved team of spokespeople need to have the media training to address all types of media at any time of the day; this means bloggers, Twitter chats, Facebookers, LinkedIn groups, and traditional media, too.
  • Accessibility is so critical during a crisis; the more the doors remain closed the more others win an offensive posture. So, be accessible to at least control the message and attempt to manage the brand at the same time. 

I don’t have all the answers; apparently, no one does. Sustainability expert Joel Makower, executive editor of GreenBiz.com said it well in Fast Company, “It really comes down to storytelling—if you don’t tell your story well, someone else will tell it for you.”