Customer loyalty is always top of mind, and that’s no different when it comes to air travel elite. Air travel, as an aside, is always a topic of exasperation. Many now sit in ever-increasingly smaller seats, pay for extra amenities like leg room and suffer crying children. Don’t get me wrong: I’m a mom of a former toddler who cried during entire flights many times.
There’s a first time for everything! Recently, I spent the night in the Philadelphia airport, an experience that I never wish to repeat!
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