Facebook Archives - Page 3 of 10

The Happy Friday Series: She Loves to Heal

12/06/2013 By Jayme Soulati

When a woman the likes of Michelle Quillin gets on your good side, and she’s never on anyone’s bad, you have the privilege of a friend for life, a supporter extraordinaire, and the most loving individual you’ve never met.

It’s a good thing we now can all G+ Hangout, for it took me about three years to “meet” Michelle in sorta IRL. She’s worth the wait.

Michelle is the better half of New England Multimedia, the WordPress design and development firm in Rhode Island. Back in the earliest days of our ‘raderie, she was part of the SMB Collective with Neicole Crepeau, Jon Buscall, Jenn Whinnem, and me. We blogged together in 2010 for awhile, and it’s been nothing but a building relationship ever since.

Michelle is one of those people who makes instant friends with most everyone. On Facebook she has a scourge of admirers from foreign lands who insist on getting to know her…LOL…I’m not supposed to share that with her husband, Scott!

What always impressed me about Michelle is her command of Facebook community building. In the earliest days, she took to the channel like a fish to water and had oodles of likes and comments on her posts. She asked questions, and got people to reply; she posted surveys and earned responses…she knows her Facebook!

In her real other life, Michelle is a youth minister guiding troubled youths through troubled times. Yet, she serves over and above and home schools teens (not hers) who need attention. She has played nanny to infants and toddlers whilst the teen mother attended school. Michelle keeps this side of her life private to the extent she can; however, a woman so devoted to nurturing, giving and caring needs to also be recognized in some small way. She is an angel and messenger who loves and lives to heal.

She has always been part of this community, and she wrote a piece for The Happy Friday Series, too. I thank you, Michelle, for always contributing, being there and here. My warmest best.

How Twitter IPO Changes Its Focus

11/18/2013 By Jayme Soulati

Few people understand what happens when a company goes public. We watched how Facebook maneuvered an ever increasingly heated spotlight, and now Twitter is undergoing the same.

In this piece Nov. 11, 2013 in Advertising Age, “Twitter’s task: Getting new users to understand it,” it seems the biggest issue Twitter has with new users is its complexity.

To follow this line of thinking, go back to the very first tweet you posted. Perhaps you need to go back to the very first time you logged in and saw a blank screen with some stranger popping up to say hi. Were you as nervous as I and almost backed out?

There are still people who don’t engage on Twitter because they believe the common misnomer that it’s a bunch of people talking about what they eat and where they go to the movies. We in the know, know better, right?

Because Twitter is now publicly traded (NYSE: TWTR) with a valuation of more than $20 billion and a 73 percent “stock pop” (says Ad Age) on day one of trading, it has to think differently about how to behave:

Attract more of the masses (a major hurdle)
Onboarding new users and making them feel comfy out of the gate
Reduce consumer churn – the rate that new users drop off in a short period of time
Increase advertising dollars for marketers who want proof the users are there to click through and make a buy

Take a look at Twitter’s number of users in the U.S., says Advertising Age:

Q1 2013 – 48 million monthly active users

Q2 2013 – 49 million monthly active users

Q3 2013 – 53 million monthly active users

Facebook has three times the scale. At the end of Q2 2013, it boasted 179 million monthly active users

It’s like comparing apples to oranges, however, because look at the skill and understanding a Twitter peep has to communicate. When you read tweets from accounts trying to sell, they’re awkward. Engagement and relationship building are the keys to earning followers; Facebook is about existing relationships among friends you already know. Not so Twitter.

It’s because of Twitter that I have a new network of true and real friends I’ve met IRL, spoken with on the phone, engaged with on Skype, and hired into my business. Not so Facebook.

There are so many ways Twitter can be used to enhance knowledge of the world.

When there is a natural disaster like the ones in New Orleans, Haiti, the Philippines, New Zealand, and elsewhere, Twitter comes alive with tweets around the world providing updates about the crises and how peeps can help. Not so Facebook.

The hashtag is finally coming into its own as a way to follow conversations; its now in use by Facebook AND Google+. We owe that to Twitter as the first channel to adopt hashtags; I think I first began hashtagging #RockHot in August 2010, and all the threads of tweets featuring that phrase I created are documented. Pretty cool.

I digress…

What I’m hoping doesn’t happen with Twitter as it has with Facebook is the social channel’s intense need to put advertisers first and revenue above service. We who have been around since the early days know quite well the quirky and secretive nature of Twitter with a tribe mentality.

It’s too bad Twitter will change itself to appeal to the masses who don’t and won’t get it (although I’ve heard from a lot of moms that the kids are hitting Twitter in droves and foregoing Facebook). Groups of young boys (about freshmen age in high school) are forming Twitter accounts and buying followers to gain immediate traction.

Perhaps Twitter needs to look within among users who already prefer the channel over the others instead of trying at this late juncture to appeal to those who won’t get it to also thus appeal to marketers sinking advertising dollars into the channel.

Time will tell…

Soulati Media On The Street With Heather Whaling

10/07/2013 By Jayme Soulati

The distinct pleasure of hearing Heather Whaling, CEO of Geben Communication in Columbus, Ohio, was all mine.

In her presentation to IABC Louisville and the Digital Marketing Association (where we both presented), Heather gave a #RockHot delivery about various successes she’s having with clients of late. There’s so much more to learn from Heather on her blog, PRTini, right here.

As a traditional public relations professional blending digital marketing into her core, Heather recently shared a big success with Sprout It for MiracleGro. Facebook has been a tremendous boon for her and her team, and in this short video below, she shares several tips how you can emulate her expertise.

Oh, and by the way? There’s a major

SHOE ALERT

in this video, so don’t skip out before the end!

Meet Heather Whaling!

Hoop.la: An Online Community Platform For Your Social Hub

09/17/2013 By Jayme Soulati

Recently, my good friend, Rosemary O’Neill, President of Social Strata, was good enough to grant me an interview about the most #RockHot name for a company solution I know — Hoop.la. We originally met via Social Slam, my used-to-be-favorite spring fling that is now defunct. I love to give her grief about her crazy Twitter handle (@rhogroupee) and for that she’s now affectionately called RoHo. In all seriousness, her company’s latest community application is pretty cool, and we’re sharing here in a Q&A that’s sure to get your juices flowing, so grab a spittoon.

What is a Hoop.la? Do you have to sing that?
First of all Jayme, I love the way you say “Hoop.la!” Hoop.la is an online community application that integrates blog, forums, chat, calendar, and media/file uploads in an easy-to-use (and mobile-friendly) interface. It’s SaaS, so there’s no software to install, no plug-ins. Hoop.la was first released in 2010, and is currently supporting over 4,000 sites serving millions of page views every day.

Who would need this?
Well, we’ve got customers ranging from small non-profits using our free Hoop.la Spark plan to run their donor/volunteer communities all the way up to Pro Enterprise-level deployments for Rodale’s Runner’s World Magazine community. If you’re a business looking to create a social hub on your own website, and wanting to pull together your crazy array of social “outposts” (as Chris Brogan calls them), you might want to check out Hoop.la.

Do I have to give up my WordPress blog?
No. That’s the cool thing. Hoop.la is designed to be really flexible, so that you can turn off or on any of the modules (like blogging or chat) with the click of a button. We also offer import services, if you do decide to bring over your existing blog or forum content from another platform.

How can you fit Hoop.la in with the rest of your website?
You can easily make custom pages within Hoop.la that have any HTML you like. Also, there are built-in widgets that are embeddable on your existing site; so, for example, if you want to pop a widget that shows recent forum topics on your home page, you can do it with the click of a button. No geekery required. (However, if you’re feeling saucy, you can access the custom CSS to really tailor the look and feel.)

How is this better than just using a Facebook page?
Would you like to be earning SEO juice for yourself instead of Mark Zuckerberg? We definitely aren’t saying you don’t need Facebook; however, every business should have their own social “center of gravity” that’s under their direct control. With Hoop.la you own the data and you control the experience, period. We have lots of customers who are successfully cross-pollinating from their Facebook page to their Hoop.la site, making even more engagement opportunities.

Can I use it for private or internal communities too?
Definitely! Hoop.la is designed with really granular permissions, so you can keep the whole site public, or you can restrict certain features or forums, and you can even monetize certain activities with built-in premium memberships (no merchant account required). Long John Silver’s is using Hoop.la for its private, internal franchisee community.

Hoop.la is worth checking out, Jayme adds. Please do reach Roho aka Rosemary O’Neill at 206-283-5999 ext 106 for a demo.

The Happy Friday Series: Be The Biggest Fan of Another

09/13/2013 By Jayme Soulati

Credit: Jayme Soulati

Happy Friday! This is an essay on how to weave business in to social communication.

What if rather than writing a blog entirely focused on you, and sharing links on your Facebook page directing fans to your blog.
What if rather than using Twitter as a platform to pontificate.
What if rather than using Instagram to share pictures of your product.
What if rather than spending the majority of your time on social media trying to figure out the best way to get people to pay attention to your business.
What if you turned everything around?

It is interesting to note that when you spend all your time talking about yourself and how wonderful you are, you are essentially telling people that you are your own biggest fan!

And, that is embarrassing.

No Cares About You

The truth is, no one cares about you or what you have to say about yourself in a business or marketing context.

If this sums up your social efforts to this point: Please stop. Just stop.

Unfortunately you are more likely to become one of those people who “gave social media a shot” but claims “it didn’t work for me” than to see any level of success.

Consider this:

What if you took every last minute you have been using to promote your business socially and instead you became another’s biggest fan? Just think about that for a minute… what would this look like for you?
What if you wrote a blog post that featured a local business professional who had a complimentary product to yours?
What if your Facebook wall, Twitter timeline and Instagram feeds were flooded with endorsements for quality local businesses?
What if at every opportunity you tried to make someone else look good instead of shamelessly promoting yourself?

from Soulati.com takes every Friday to feature a new blogger or contributor in something she calls “The Happy Friday Series.” The whole goal is to offer her platform to another in an attempt to broaden their social reach. What a great idea!

A Story From Personal Experience

I “joined the conversation” in 2010 and began my social media experience by listening to conversations on Twitter for months before engaging.

In that time, I identified 2 things:

The people I liked following the most were those who added value to my timeline. They engaged with other local people, they shared information and were generally just all around approachable people.
The people I really didn’t like were the people who spammed my timeline with self-promoting garbage.

My initial engagement strategy was to follow my city’s hashtag and engage with at least two new people each day.

Then it came, the tweet that would get me hooked on social media for business:

“Hey, I am new to #YQR, can anyone please recommend a place where I can buy Italian Syrups for my coffees #HELP!

As a man who is passionate about his coffee, I knew just the place.

“Absolutely, you have to go to Ambassador Coffee, the owner is a great guy, they will take good care of you”

I then sent along a Google map, followed her on twitter, she followed me and that was that. Two days later, she hits me with:

“Thanks so much for your help, I went to Ambassador, they were great, really appreciate it”

I replied with a “no problem” and out.

Now why is that exciting?

Well, as a mortgage broker, the DM I received 2 weeks later was social proof that being a nice guy actually makes for good business strategy.

“Hey, my husband and I aren’t ready to buy a house now, but when we are, can you help us arrange our mortgage”?

How do you like that? Never once did I mention mortgages or business or anything else sales-y. She obviously read my twitter bio or clicked through to my website from my profile.

Six months later, I closed their [substantial] mortgage simply because I answered a tweet and recommended a local business.

Now don’t get me wrong, I am not saying that there is no value in content marketing. Actually I believe wholeheartedly that content marketing is the future of business communication.

Further to that… if good business communication is all about “people should do business with people they know, like and trust”. Ask yourself:

How are people getting to know, like and trust me?

Before you start throwing your own content out there, what if you developed an audience that actually wanted to hear what you had to say?

What if your social business strategy was to become a trusted source of information on every local business EXCEPT your own?

About The Author

is the principal broker for in Saskatchewan, Canada and the executive editor of the Jackson has a passion for marketing and carries weight in the Canadian mortgage and real estate industry. Jackson is a serial entrepreneur who is always looking for better ways to do things. His twitter bio reads: @kiltedbroker – I am wearing a kilt right now. I have consumed coffee today. Family Man. Innovator.

« Previous Page

Soulati-'TUDE!

Related articles