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Soulati-'TUDE!

My Customer Experience Shopping For Bathroom Tile

04/11/2016 By Jayme Soulati

ALT="customer experience, Soulati Media"Ever have a customer experience shopping for bathroom tile? It’s not something you purchase lightly or soon forget. In fact, if you don’t have an interior designer, you’ll select everything alone. It’s quite a heady customer experience and it’s one many a marketer is grappling with now.

There’s a retail/online shopping conundrum these days, and you can see the bubble bursting with this news:

  • Macy’s is closing 100 stores.
  • Wal-Mart bought Jet.com for $3 billion.
  • Nordstrom and Neiman Marcus are vying for luxury shopping in Manhattan
  • Home Depot is stocking less on its shelves and sinking more into its online experience

[Read more…]

Filed Under: Customer Service, Marketing Tagged With: customer experience, Lowes, Macys, Nordstroms, shopping experience, shopping for bathroom tile, Wal-Mart, Walagreens

Mobile Marketing And The Ubiquitous QR Code

10/06/2014 By Jayme Soulati

03B33818It’s everywhere, right? The small, black, squiggly, nonsensical square that adorns objects all over, and it’s called a QR code. A few years back, these were all the rage; a trend that made first-mover marketers excited.

Today? Not so much, based on this personal mobile marketing story that happened this weekend.

I’m having shower woes; the master shower leaks, and I’m relegated to the extra basement shower which needs some TLC. At Lowes Saturday morning, I spied a really attractive end cap featuring four designs of Oxygenics shower heads.

The one I wanted had a QR code that when scanned promised:

1. See the Force (sic) spray settings in action
2. View a quick install video
3. And much more

Because the end cap wasn’t digital (the company should use Coloredge) and I couldn’t see a video in the display, I pointedly got out my QR code reader on my iPhone to immediately scan to help me make a purchase. [Read more…]

Filed Under: Mobile Marketing Tagged With: Coloredge, iPhone, Lowes, marketing, messaging, Mobile Marketing, Oxygenics, Pinterest, QR code

ALT="Jayme Soulati"

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