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Soulati-'TUDE!

Did Anyone Media Train Lance Armstrong?

02/06/2013 By Jayme Soulati

Cover of The Power of Body Language

During the station (there were two of them), I was particularly interested in body language, facial expressions, and an earnest apology with sincerity.

What we got was a stone “who” only on occasion succeeded in being sincere. Only once did he tear up and that was when he was speaking about the regret he had for his eldest son. Not once did he look into the camera and speak one to one with any viewer; in particular those he most bullied and abused.

When media relations specialists work with spokespeople, we do what’s called media training.
Everyone is familiar with the word “handler” in political and celebrity circles. That’s the pro who manages the media and turns away reporters getting too close for comfort. That’s also the publicist who has the frontline backdoor role to be on top of current events with a snappy response.

It’s obvious Lance Armstrong didn’t have a handler (they probably couldn’t lie like he did) nor did he have any formal media training.

Here’s what the pros say about Lance Armstrong’s performance (from ):

Lance Armstrong’s Marketability

  • , Sports business reporter, ESPN: “Lance Armstrong doesn’t have any future marketability; it’s over. It was his inspiring story of a cancer survivor triumphing in races that made him marketable. If the wins are not legit, then neither is he.”

Lance Armstrong’s Body Language

  • Tonya Reiman, author, “The Power of Body Language:” This is the first time I ever heard the term “fig-leafed” – he nervously covered his groin with his hands. He was also wringing his hands, crossed his legs, tucked his hands between his legs, touched his face, bit his lip, took deep breaths, and swallowed hard. Tonya says these are all signs of a man under serious pressure and his face showed “so much arrogance and not enough real remorse” which is what viewers wanted to see.

Lance Armstrong and PR

  • Mike Paul is a crisis PR expert quoted in Advertising Age. He believes Lance only partially told the truth. In not so many words, Mike believes Armstrong failed his first crisis-PR move (when “scandal-plagued athletes often do confessional interviews where they come clean and throw themselves at the mercy of the court of public opinion.”)

How To Prepare For Media Interviews

Regardless of whether you’re a “scandal-plagued athlete” or a bona fide Wall Street executive, there are stones to turn over and it’s reporters’ jobs to find them (except in the case of the scandal!). Preparing for an interview with the Wall Street Journal is akin to Lance Armstrong preparing for an interview with Oprah. It takes hours and hours of pre-interview preparation prior to sitting in front of an investigative reporter or someone with the skills the likes of Oprah Winfrey.

Here are several media training tips:
1. This tool is golden when it comes to putting a story on one page.
2. Hire a media trainer who consults with a media relations professional. You need someone from the outside who isn’t close to the situation to come in and drill. In the case of Lance Armstrong, he should’ve been preparing and practicing just like it was a presidential debate.
3. Write a Q&A document with every single possible question that could be raised. Answer these questions using a message map. In the case of Lance Armstrong, however, there was more than a decade of lies to address and rectify in advance of the Oprah interview.
4. Rehearse, but be careful how rehearsed answers become. Lance was too stone-faced; however, no amount of preparation was going to allow him to break down in front of an international audience. He failed to earn respect from anyone; he succeeded in being labeled a consummate liar.
5. Review reporters’ history of interviews and writings. This is a job for any good media relations professional. It’s called writing a brief. It allows spokespeople to reference previous stories, break the ice, and also be prepared for the type of style and to expect a barrage or line of questioning.

Here’s the nutshell…no one in this era of visible online identity should ever assume anything is private. Prepare for an interview as if you’re Lance Armstrong being interviewed by Oprah.

Related articles
  • Report: Feds have new investigation into Lance
  • No charges planned against Lance Armstrong, U.S. attorney says
  • Oprah Winfrey: Lance Armstrong admitted to doping

Filed Under: Media Relations Tagged With: body language, Interview, Lance Armstrong, Media Relations, Media Training, Oprah, Oprah Winfrey, Public Relations, Tonya Reiman, Wall Street Journal

Brand Engagement And Organic Twitter Followers

01/14/2013 By Jayme Soulati

twitter logo map 09

twitter logo map 09 (Photo credit: The Next Web)

This needs to be said — LOUDLY. Each of my nearing 4,600 Twitter followers is organic; are yours?

Twitter sued five companies in April 2012 that sell followers on e-Bay and elsewhere for increasing exponentially and untruthfully the numbers of followers a peep has. If you’re at all interested, the defense is being represented by an Above The Law columnist. I follow this e-zine, and if the columnists are as adept writing editorial as they are in the courtroom, uhmm, Twitter needs to watch its back. (The companies responded within the last week; my, my, the judicial system takes forever.)

Oprah has 14.5 million; Barack Obama has 21 million; Justin Bieber has 29 million followers. Wasn’t Ashton Kutcher the first celebrity to get 1 million followers back in the day?  Celebrity is the operative word; makes sense.

When I say my followers are organic it means this:

  • I follow people who follow me first.
  • I have never gone rogue to gain high numbers of followers, and many do this with Twitter apps like TweetAdder and TweetBuddy.
  • Having oodles of followers is challenging to manage my stream; when I see content that makes no sense to my topics of preference (like sales junk), I clean out.
  • After four years on Twitter 24/7, I ought to have 10,000 followers by now, right? Perhaps. It’s all in accordance with how you manage your brand in business and how huge you want to get with that extra attention.

Brands And Twitter

That’s a great point (if I say so myself)…should brands get the highest number of Twitter followers possible?

 

Think about what that looks like to a community, follower, prospect, or customer.

When a brand engages in higher numbers, the first impression is akin to a high Klout score. It’s all about influence. That brand seems to be influential and more followers will come on board.

It’s totally up to the brand how they use that opportunity, though. As I mentioned in my post here about my analysis about Harry and David’s Twitter stream — does your business engage in social media or is it a social business?

Think hard about how you, your brand, your company, and organization use Twitter. This channel is a force to be reckoned with as long as you know what you’re doing — posting, engaging, growing, and being fulfilled with success you measure buoyed by metrics you deem apropos.

 

 

 

 

 

Related articles

 

  • Analysis of Brand’s Twitter Usage Sheds Light On Social Business
  • Why paying Twitter to attract additional followers is a great investment for your business. It’s like Google pay per click 2004.
  • Brands’ Twitter engagement rates seen higher on weekends
  • 5 Influence Platforms to Watch in 2013
  • Does it pay to be honest on Twitter?
  • 102 Compelling Social Media and Online Marketing Stats and Facts for 2012 (and 2013)
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Filed Under: Social Media Strategy Tagged With: Ashton Kutcher, Barack Obama, Brand engagement, Harry & David, Justin Bieber, Oprah, Social business, Social Media, Twitter

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