Facebook Archives - Page 6 of 10

Social Media Conferences: Go, Gather, Gab, Gush

04/23/2013 By Jayme Soulati

This is a short and simple shout out to all you social media peeps sitting at home or in the cube with lack of energy.

I encourage you to register right now for the New South Digital Marketing Conference.

This shindig takes place May 17, 2013 in Myrtle Beach, SC, and presenters the likes of Jay Baer (that guy gets around, doesn’t he?) and…you better watch the video to see who else is speaking!

On a final note, social media conferences are #RockHot…you have to attend 1-2 annually to get the mojo up and at ’em!

Brand Gamification Is Hot Trend in Social Marketing

04/15/2013 By Jayme Soulati

Credit: ZDNet.com

Whether the term gamification connotes negativity or it’s just a word taken direct from the video game industry to entice, the trend is pulsing through social customer service, location-based marketing, and social marketing.

You need to begin now to view gamification as something that inspires, incents and motivates customers, employees, prospects, and others who engage with your brand in a variety of ways, on mobile platforms, in-person, via phone, or other.

At the core of gamification is a study in human behavior.

There is a burgeoning and nascent industry around the psychology of human connectivity which also stems from how we’re wired to compete.

About Klout

Several years ago, Klout hit the social stage, and many pioneer users were up because the platform was assigning scores on “influencers” based on the number of tweets and +K awarded on a variety of irrelevant topics and levels of engagement. Was that really influence or was it selective tallying of whose on Twitter longer than most?

Flash forward. After many closed their Klout accounts in public protest, I just received last week my first Klout Perk — a free Sony Walkman. My Klout hovers around 60, and I can influence that score by three points sitting at Social Slam and tweeting and Facebooking and Instagramming all day in conference. Is a Klout perk bribery or good marketing? It’s probably good old gamification — incentivizing Klout users to tout, share, post, feel good, and compete, while sharing the good news in a blog post that a free Sony Walkman just arrived. (Yes, I felt compelled to write about that; it’s a high-quality product and I paid nada.)

About Foursquare

Meanwhile, earning badges and becoming the mayor on Foursquare drives my competitive streak. While recently on spring break driving 2,500 miles, I was the leading scorer among my Foursquare friends until someone in the UK racked up 1,000 points literally overnight. My 11-year-old kidlet and I were not happy; so I tried to unfriend that guy to no avail. We knew he gamed the system and cheated while I diligently checked in at each Hilton hotel to earn 50 points in the Hilton Honors program.

With these two examples from one person, multiply that by Pi. I’m not even a gamer; I’m in a much older demographic, and I hardly engage with the platforms that would allow me to compete at a furious pace.

What Gamification Means To Marketers

Website magazine’s May 2013 issue has a short piece by Evan Hamilton, head of community for UserVoice, on this topic. He references Zappos, Wired magazine, and Gartner’s prediction that 50% of brands will gamify by 2015 and 70% of the largest organizations will have at least one gamification app.

What he also writes is of interest:

“Gamification is not about creating motivation, it’s about reminding people of their inspiration.”

Think about that a moment…

Hamilton says…”If you’re trying to get your users more engaged, take a deep look into what inspires them. Then try building in gamification that evokes that inspiration and reminds them of why they’re doing what they’re doing.”

Social customer service is an area ripe for gamification. The frontline ambassadors need to realize that their motivation is not about earning a badge for the most calls completed; rather, motivation needs to be satisfied customers.

I find the psychology of human behavior behind gamification fascinating. As marketers, we need to delve into the crux of customers’ competitive nature and their need to be acknowledged. Blend that core element into product marketing, customer service, and mobility programs and platforms to motivate response via winning beyond just earning a badge or free dessert.

By Jayme Soulati

Soulati Media On The Street With @rhogroupee Rosemary O’Neill

04/09/2013 By Jayme Soulati

Rosemary O’Neill flanked by Jeremy Floyd, Eric Pratum and Sean McGinnis

Social Slam 2013 was a huge success, except for also huge technical difficulties which limited the Soulati Media On The Street interviews to a handful…meh.

But, am so pleased to share this really perfect interview (because she was a good sport and permitted me making fun of her Twitter ID) with Rosemary O’Neill, owner of Social Strata where they make the Hoop.La. And, guess where she blogs? Right here…https://rhogroupee.com, and she blames that on her husband; uh-huh.

Permit my introduction of this fun Lady Friend, Rosemary O’Neill! (Oh, and please turn up the volume…the baby mic isn’t working well on YouTube.)

Cyber Security Is The Future

03/28/2013 By Jayme Soulati

All dongles aside, the incident over remarks that included one of those (I had no idea it looked like this for real) by a perky-eared bystander who snapped and posted an image to Twitter of alleged offenders behind her and subsequently jobs were lost over the conundrum (breath), has caused all sorts of crazy cyber-bullying against the female bystander and one of my peers who wrote about the incident.

Still not in the know? You can read all ab out it:

Mark W. Schaefer’s blog post
The letter from Anonymous; however, do not go to its website via Google search as it’s completely full of viruses. (I know, I just tried.)
A wiki, Geek Feminism, with what appears to be a sequential unfolding of the debacle.

And, you know what really sucks? We don’t know the truth; we don’t know who is ultimately responsible — perhaps it’s Anonymous and perhaps not.

Stop Being Naive

What I do know is that we the people can no longer be naive that what we say online is protected and without recourse; that what we do in public surroundings when involving strangers is innocent. It’s not and it’s not.

The scare tactics of hacker groups are real; it is cyber-bullying extraordinaire. Reputations and businesses that don’t play according to cyber rules are being ruined; it’s survival of the fittest and who can survive a cyber attack?

As I was explaining to Amber-Lee Dibble of Pioneer Outfitters on Google+, it’s time to pick the battles, choose carefully how to tread online, know with whom you’re engaging, and throw caution into every word.

Ever wonder how to fight a cyber-attack during which a website crashes and the spam bots destroy the back end with waves of onslaught? I would not have the financial resources or time to devote to managing this type of crisis; in fact, there’s nothing I would be able to do but call in the troops and borrow from the IRA (that’s not the Irish Republican Army).

In a Facebook discussion today, Ms. Kittie Walker, Founder and President of Indigo Girl in London said, “It takes for people to stand up and stand up en masse to fight that kind of bullying. There are plenty of rival sub-culture organizations fighting against Anonymous, but they are employing the same tactics. The global security services and police are fighting Anonymous and they’ve made some inroads, but for every hacker they arrest, a new one pops up.

What’s the likelihood of the masses standing up to them – not big; they are currently seen as modern day Robin Hoods and those that don’t see them that way may take the road that you did when bullied over a review. So whom do you side with? The Government and their agencies that want to restrict the internet in ways that you can’t even imagine (crushing your business just as surely) or the anarchists. Seems to me to be a bit of a loose-loose situation. (Kittie also mentioned she respects Anonymous and I should be prepared to stand by my research.)

Pick your battles carefully – not just the ones that you can win – but where you can make a difference.”

Fighting Cyber Attacks

Pay careful attention to your passwords. The previous school of thought was to do random characters, yet none of us can remember them. The now school of thought is to take a story, the dog ate my homework, and use it as your password e.g. DogAteHomeHah. These resources below are worth a read.

Inc. Magazine on Fighting Hacking

Wired Magazine on Passwords/Hacking

Inc. Magazine: Cyberrisk Insurance