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Soulati-'TUDE!

Startups Should Hire PR Early

12/02/2013 By Jayme Soulati

What-is-the-plan.jpgDuring the earliest stages of a startup, there are many discussions and decisions about how a business will launch and with which bells and whistles to go to market. Marketing needs to be involved in these earliest stages; does public relations?

The very lawyerly answer is, it depends.

When you work with a hybrid public relations professional who brings 30 years of experience to a team, then public relations influences a startup’s business strategy. There is even counsel delivered by public relations that can influence business model. This expertise comes from years of innate knowledge acquired from representing clients across industries.

A public relations professional is a startup’s single-most critical member of the team, especially during pre-launch.

Why?

While marketing morphs the business, public relations stands in the wings absorbing the dynamics of company culture and adding expertise from the outside looking in. While executives are safely spinning their business model, public relations contributes external perspective from the vantage point of a variety of stakeholders.

  • What will media ask; what will executives say?
  • What would investors and boards of advisors want set up at the start point?
  • Will consumers be able to understand why this company matters?

Startups Spend Time Inside

The formation of a company requires intense focus on the inside of a company. There’s so much more that happens beyond writing a mission statement or determining company values, structure and model.

What’s likely most confusing is the fact that public relations, in the presence of marketing, will not influence the inside of a company as much as it will influence how the company is positioned for external consumption.

Please read that again.

Therein lies the major differentiator among marketing and public relations – we who do the latter will always be listening for the language we need from marketing to describe and position a company for audiences who reside outside the company.

Throughout my career, I have influenced the business model of a startup. Because I bring such a breadth of experience across industries, it’s comfortable for me to share insights based on three decades of influencing results and driving measurable campaigns.

Ultimately, the best team for a startup is one where marketing and PR work hand in hand so all the expertise is conjoined with the same goal. Usually, that’s rare as the startup budget cannot afford a seasoned or deep team with these key players.

Would I to choose which professional to hire at the outset, it would be public relations – a seasoned, hybrid professional who has continually innovated and morphed alongside industry and technology.

PR And Marketing

Public relations is blending more with marketing than ever before; that’s nothing new, it’s been happening for years, yet now everyone is finally labeling what’s happening. Although the disciplines of marketing and public relations are blurring, there is still a major gap in understanding of how public relations delivers.

The logical progression for a startup is to hire marketing to morph its insides with branding, mission, vision, values, etc. When done, public relations enters from the wings during pre-launch. The positioning begins.

  • Public relations rolls in with a message mapping process.
  • Executives are trained to deliver strong messages to external audiences.
  • The business model is tested with all the key audiences in mind.
  • A strategy unfolds to announce the company’s existence with the differentiators in place.
  • A media relations strategy is launched to announce to the market this company exists and is serious about earning a spot in the vertical market.
  • Social media and blogs are launched to continuously push content.
  • Public relations and marketing blend and work cohesively to execute strategy.

No Budget? Hire PR

What if a startup is working on a shoestring budget? There are seasoned public relations professionals who can bootstrap alongside a startup.

When a startup needs communications and marketing counsel, a public relations professional is the best hire at the outset. Someone who knows enough about technology, business, messaging, strategy, positioning, marketing blend, and much more.

Having the ability to write professionally is critical; adding someone to the team who is a professional blogger and media relations professional is smart for a startup.

To understand more about why PR is a better hire for startups than marketing,

contact Jayme Soulati at jayme at Soulati dot com. The hands-on experience is there.

You may dial 937-312-1363, as well.

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Filed Under: Business, Public Relations Tagged With: Business, Jayme Soulati, LinkedIn, marketing, Marketing and Advertising, Media Relations, PR, pubilc relations, Social Media

The Happy Friday Series: Be The Biggest Fan of Another

09/13/2013 By Jayme Soulati

Credit: Jayme Soulati

Happy Friday! This is an essay on how to weave business in to social communication.

  • What if rather than writing a blog entirely focused on you, and sharing links on your Facebook page directing fans to your blog.
  • What if rather than using Twitter as a platform to pontificate.
  • What if rather than using Instagram to share pictures of your product.
  • What if rather than spending the majority of your time on social media trying to figure out the best way to get people to pay attention to your business.
  • What if you turned everything around?

It is interesting to note that when you spend all your time talking about yourself and how wonderful you are, you are essentially telling people that you are your own biggest fan!

And, that is embarrassing.

No Cares About You

The truth is, no one cares about you or what you have to say about yourself in a business or marketing context.

If this sums up your social efforts to this point: Please stop. Just stop.

Unfortunately you are more likely to become one of those people who “gave social media a shot” but claims “it didn’t work for me” than to see any level of success.

Consider this:

  • What if you took every last minute you have been using to promote your business socially and instead you became another’s biggest fan? Just think about that for a minute… what would this look like for you?
  • What if you wrote a blog post that featured a local business professional who had a complimentary product to yours?
  • What if your Facebook wall, Twitter timeline and Instagram feeds were flooded with endorsements for quality local businesses?
  • What if at every opportunity you tried to make someone else look good instead of shamelessly promoting yourself?

from Soulati.com takes every Friday to feature a new blogger or contributor in something she calls “The Happy Friday Series.” The whole goal is to offer her platform to another in an attempt to broaden their social reach. What a great idea!

A Story From Personal Experience

I “joined the conversation” in 2010 and began my social media experience by listening to conversations on Twitter for months before engaging.

In that time, I identified 2 things:

  • The people I liked following the most were those who added value to my timeline. They engaged with other local people, they shared information and were generally just all around approachable people.
  • The people I really didn’t like were the people who spammed my timeline with self-promoting garbage.

My initial engagement strategy was to follow my city’s hashtag and engage with at least two new people each day.

Then it came, the tweet that would get me hooked on social media for business:

“Hey, I am new to #YQR, can anyone please recommend a place where I can buy Italian Syrups for my coffees #HELP!

As a man who is passionate about his coffee, I knew just the place.

“Absolutely, you have to go to Ambassador Coffee, the owner is a great guy, they will take good care of you”

I then sent along a Google map, followed her on twitter, she followed me and that was that. Two days later, she hits me with:

“Thanks so much for your help, I went to Ambassador, they were great, really appreciate it”

I replied with a “no problem” and out.

Now why is that exciting?

Well, as a mortgage broker, the DM I received 2 weeks later was social proof that being a nice guy actually makes for good business strategy.

“Hey, my husband and I aren’t ready to buy a house now, but when we are, can you help us arrange our mortgage”?

How do you like that? Never once did I mention mortgages or business or anything else sales-y. She obviously read my twitter bio or clicked through to my website from my profile.

Six months later, I closed their [substantial] mortgage simply because I answered a tweet and recommended a local business.

Now don’t get me wrong, I am not saying that there is no value in content marketing. Actually I believe wholeheartedly that content marketing is the future of business communication.

Further to that… if good business communication is all about “people should do business with people they know, like and trust”. Ask yourself:

How are people getting to know, like and trust me?

Before you start throwing your own content out there, what if you developed an audience that actually wanted to hear what you had to say?

What if your social business strategy was to become a trusted source of information on every local business EXCEPT your own?

About The Author

is the principal broker for in Saskatchewan, Canada and the executive editor of the Jackson has a passion for marketing and carries weight in the Canadian mortgage and real estate industry. Jackson is a serial entrepreneur who is always looking for better ways to do things. His twitter bio reads: @kiltedbroker – I am wearing a kilt right now. I have consumed coffee today. Family Man. Innovator.

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  • Use List.ly For Gifts And Curation
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Filed Under: Public Relations Tagged With: Facebook, Instagram, Jackson, Jayme Soulati, LinkedIn, Saskatchewan, Social Media, The Happy Friday Series, Twitter

The Happy Friday Series: Generosity As A Strategy

08/30/2013 By Jayme Soulati

Generosity in Theory

Helping your fellow man is one of the most rewarding things you can do. Unlike traditional monetary exchanges, both parties leave the transaction richer. A Win Win.

It feels as good to give as it does to receive.

Generosity is cultural. We mirror the behaviour of those around us. Generous acts are contagious. Generosity is infectious. Kindness begets more kindness.

Keith Ferrazzi argues not to keep score in his best seller “Never Eat Alone”. It’s so true. To be truly generous it can require you to be less rigorous on how you filter – we need to let more ideas and options into our world so you can be more generous. Not every transaction is designed to bring immediate value. We don’t know who people know, or where a single new connection may lead. Generosity has a lens all of its own. Generosity is a growth strategy, but you need to be committed to generosity for the long haul – don’t expect quick returns.

Ted Rubin has it right with his Return on Relationship #ROR mantra. Investing in relationships pays dividends.

Whilst we should not keep score, we all ultimately have to place some limits on our generosity. We can’t all be generous all day long. We have to somehow choose how and where and why we are generous. We all need to make generosity a strategy. We need to be conscious about how we invest.

Generosity in Action

This week something really special happened that we just had to share.

If you follow our blog, you’ll know we recently created the “content audit” and have since completed audits for 100 top blogs. We have plans to do many more audits, with 30+ requests for audits outstanding (We’ve been offering a free audit for anyone that likes and comments on this slidedeck.

Well, this week I got into a dialog with Jackson Middleton of a kilt wearing Canadian Mortgage Broker from Regina. He had some technical questions about the image customization.

Screen-Shot-2013-08-19-at-5.21.50-PM-300x196

The photo hides the fact that Jackson is a fervent wearer of kilts.

 

 

 

Here’s what’s not shown in the picture above. I think that’s pretty cool!

Jackson-middleton-kilt-generosity

I apologized that his audit was not ready yet. He was being very complimentary about our content audit project and offered to help complete some audits.

It’s funny, but when people offer, you often don’t take them up on their generosity (we often think people don’t really mean what they say – or we don’t want to feel obliged). I didn’t disbelieve Jackson for one minute, I just didn’t quite get the full force of his intent.

2 minutes later, he reiterated his offer and so I accepted. I dropped what I was doing and shared a batch of blogs and the instructions to complete an audit.

I was truly appreciative and he was only too happy to help. Win-Win.

What happened next was unexpected, intriguing and really rather charming.

Jayme Soulati noticed the list he’d made to audit her blog and wrote a post title “Use List.ly For Gifts And Curation” about how it was a gift.

Jayme-Soulati.jpg

I know Soulati via social media and I know Jackson via Listly and prior exchanges., but they didn’t know each other. They got into an exchange. In social there is nothing better than connecting your customers.

@kiltedbroker Good Morning! Did you do this @list.ly List.ly about my content?

— Jayme Soulati (@Soulati) August 15, 2013

@Soulati good morning Jayme. I had a great time looking through your last 25 blog posts helping @NickKellet with your Content Card.

— Jackson Middleton (@KiltedBroker) August 15, 2013

It’s funny how it happened as it wasn’t my intent, but connecting customer and cultivating community amongst Listly users is high on my agenda..

This dialog was not planned, and yet this is what social networking is all about – you have to let serendipity into the building. You have to give chance a chance.

Very shortly after, I noticed Merlin Ward was in a dialog with Jackson too. It turns out Jackson’s audit list of Merlin’s posts was Merlin’s top referral source for the day. I’ve know Merlin for ages, but Merlin and Jackson had not previously connected.

MerlinuWard.jpg

@KiltedBroker Jackson, thanks for curating my blog on @listly. You’re in my top 10 referrers today!

— Merlin U Ward (@MerlinUWard) August 15, 2013

@kiltedbroker I’m flattered and appreciate your support!

— Merlin U Ward (@MerlinUWard) August 15, 2013

There’s a trend happening here. It turns out that auditing people’s content is social. Both these connections came about because of a generous act.

Creating engagement is hard and yet here was Jackson making it look like child’s play. Generosity creates more generosity.

I also found the result of creating the audit to be highly social too. It created a lot of engagement and I deepened many of my existing connections, whilst making many new ones too.

What kind of study could you perform for your niche? Do you have a target list of people you’d like to get to know. Have you thought of ways of getting into a dialog with them?

The content audit does a good job of creating engagement and it’s universally applicable in an age where content is king. Would you like to create an audit of 20 bloggers in your domain, city, niche etc.

We all want to discover ways to enhance our content creation machine. The best feedback I’ve heard about the Content Audit is that it’s highly actionable. It makes it easy to see your content gaps and take action to fill them.

What Does This Mean for You?

You could:

  • Take it local e.g. Canadian Bloggers or San Fran Bloggers
    Take it vertical /niche e.g. Compare the content of 20 top email marketing providers (pick a segment relevant to your business)
    Take it local and Vetical/niche e.g. Denver Travel Blogs

This post, revised from its first publishing, originally appeared on the List.ly blog by Nick Kellet.

Nick-Kellet.jpg

Nick Kellet, someone impressive you should know. Woah.

About the Author

Nick Kellet plays with the future and it plays back. He’s a creator and curator of ideas. Nick believes that passion in the company of friends and community is an unstoppable force. He’s always been an innovator with heartfelt enthusiasm for every new project he touches. As co-founder of List.ly, Nick is actively shaping how people think, feel and experience curation. He believes curation should be as much about listening and engaging as it is about publishing and the tools themselves.

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Filed Under: Happy Friday Series Tagged With: Audit, generosity, Jackson, Jackson Middleton, Jayme Soulati, Keith Ferrazzi, LinkedIn, List.ly, Nick Kellet, Social Media

The Happy Friday Series: 24 #RockHot Guest Authors

07/05/2013 By Jayme Soulati

thank-you.jpgThe day after a U.S. holiday is always low key, and that’s why we’re going to bang it up today and clang the pots and pans in honor of the 24 #RockHot guest authors I cajoled, nudged, begged, and just plain old invited to write for the longest-running series a blog has ever had (and longest sentence, too!).

What began as an experiment with zero nada expectation has become a weekly post on Fridays about happy. Thank you to each of you below who willingly participated and accepted my invite to be part of this blogger’s happiness project out of the blue.

Along the way, two goals were created:

1. That Jayme Soulati would never need to write (because nothing was in queue) unless she wanted to (Secret: I have a post I wrote after something significant occurred and I will post it when there’s a need.)

2. To get through one entire year of guest authors every Friday until mid-January (Jan. 17, 2013 launched the series), and so far so good!

Without further ado, let’s get on with the show! I thank, am grateful, adore, appreciate, and have so much respect for each of the people in this community below who so graciously shared a piece of their happy. XO to each and all.

24 #RockHot Happy Guest Authors

Each of these titles begins with “The Happy Friday Series:”

January 11, 2013 — Everyone’s Happy! Kick off post by Jayme Soulati

January 18, 2013 — Power Of A Smile by Peg Fitzpatrick

January 25, 2013 — Top Five Cheery Songs by Susan Silver

February 1, 2013 — Creating Optimism in Traffic on Foursquare by Paula Kiger

February 8, 2013 — Glass Half Empty And Happy by Jenn Whinnem

February 15, 2013 — Five Favorite Dances by Erin Feldman

February 22, 2013 — Smiles From Alaska by Amber-Lee Dibble

March 1, 2013 — Should Life Be Serious? by Jamie Wallace

March 8, 2013 — Science of Happiness and Do-Overs by Geoff Reiner

March 15, 2013 — Finding Happy with Scoliosis by Sandy Appleyard

March 22, 2013 — Embrace Happiness Today by Mark Harai

March 29, 2013 — Be The Sun And Serve by Betsy Cross

April 5, 2013 — How To Find Your Happy by Amber-Lee Dibble

April 12, 2013 — Let Go Of Sad by Nancy Jean

April 19, 2013 — A Chat With Pooh by Stan Faryna

April 26, 2013 — Five Seconds And Happy by Brian Meeks

May 3, 2013 — What’s So Great About Being Happy? by Sharon Gilmour-Glover

May 10, 2013 — Spring Does Come To New England by Michelle Quillin

May 17, 2013 — Tunes of Time by Brad Lovett

May 24, 2013 — Amazing Online Friends by Kristen Daukas

May 31, 2013 — Beads, Buttons and Crochet by  Christine Esposito

June 7, 2013 — Fine Art Photography and Family by Ed King

June 14, 2013 — Taking Risk For Desert Passion by Brian Wrabley

June 21, 2013 — Life-Crafting Goals to Push The Envelope by Adrienne Jandler

June 28, 2013 — Thriving Or  Surviving? by Carolyn Nicander Mohr

How To Write For The Happy  Friday Series

Yes, it is no small feat to find a different guest author weekly for this series. That’s why you ought to consider it. I’m told it’s a highly therapeutic happening. When you think about what makes you truly happy or what your interpretation of happiness is and could be, writing about it becomes an awakening.

Happiness is introspective and few of us desire to take that kind of hard look inside; when you do you share among friends and it feels so very good.

If you care to write for this series, and I implore you to consider it, here’s how:

1. Send me a note, tweet, post of intent everywhere (even in the comment section below).

2. Write your post and give yourself two weeks to get it done.

3. Deliver it with an author bio, photo for the story, links to your blog, etc.

4. If the headline or content within needs tweaking, I reserve the right to edit. If the content really needs tweaking, I’ll send back to you for review and approval.

5. Share the heck out of it when it appears here!  Easy!

(P.S. There are bound to be link mistakes above; please inform me right away, and I will correct! Thank you!)

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Filed Under: Happy Friday Series Tagged With: Author, Friday, Google+, Happy Friday Series, Jayme Soulati, LinkedIn, Social Media, United States

Blog Tips 1: Blogs Need Two-Way Comments

06/12/2013 By Jayme Soulati

This marks the occasional blogging tip series inspired by a comment on a blog that warranted a tip series about comments on blogs. Make sense?

While I didn’t read the actual blog post, I did read a comment on the post (not sure how that happened), and it went something like this:

“Thanks for this post about whether I should comment on my own blog when someone comments. I now won’t do it because I think the comment section is for the voice of the reader and not me because they already heard my voice in the post.”

GASP! I AM AGOG!

Please, bloggers, never do this.

  • Blogging is NOT a one-way street; that goes for the comment section, too.
  • If you want to build community, you have to engage in comments.
  • People who comment expect the blogger’s response!
  • If you don’t comment, then no one is home; you look dark, curtains drawn, not-welcome sign in the window.

If I comment in your house and you don’t respond? I’m never coming back because that’s rude.

If someone comments and disagrees with what I say and wants me to explain what I’ve written, but I don’t reply in comments…that’s grounds for divorce.

Blogger’s Tip 1: Always respond to comments on your blog.

Jayme Soulati is the Author of Writing with Verve on the Blogging Journey. After more than three years of blogging and writing a ton about blogging, she knows how to build community and responding to all comments is rule numero uno.

 

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Filed Under: Blogging 101 Tagged With: Blog, comments, Jayme Soulati, Journey (band), Search engine optimization, Social Media, Verve

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